I didn't make it to the hotel to check in until around 8pm. The hotel had tried to contact me regarding my credit card that was on file with them via Hotels.com because it had expired in September 2025. They left me a message saying that if I didn't contact them in 1 hour, they would cancel my booking because they were fully booked. (Nevermind the fact that I had yet to show up in person where I could potentially give them a different card.) I did not see their text message until I was at the hotel and by then they had already canceled my booking. Fortunately, they were able to get me my room back and I paid with my card with the new expiration, but it seemed like they jumped the gun to cancel my stay by canceling it before I even showed up!! Even if you are fully booked, I HAVE a reservation and I'm arriving at 8pm and not 11:59PM where it my seem reasonable to cancel (or charge a card) because of a no show. Other than that, everything was mostly great. On the last 2 nights of my 5 night stay, however, I did notice a bug (a roach?) that was trapped behind the light in the bathroom. For 2 nights, I watched him walk back and forth trying to find a way out. I'd recommend this hotel review it's pest control spray schedule. We were here for a dog show and I'm not super picky about where I stay and this hotel will most likely continue to be my "go to" hotel when in Wichita Falls.
