2/10 不太好
2018年9月15日
Treated abysmally
AWFUL!
Booked this apt 11mths ago. An hour after landing in Bergamo, travelling to Cute & Cosy I received a txt from Elena (owner) saying we couldn’t stay here & will be staying in a friends apartment. No reason given!
Late evening, foreign country, didn't speak Italian, tired from traveling, hungry & in need of a freshen up & now extremely angry we had no choice but to go with it.
The apt we were shafted into was awful in a different location, dark, dismal, dirty & dangerous had bars on the windows & lacked every basic amenity.
Bathroom had no shower cubicle just a bath with shower head above & no shower curtain to prevent water cascading onto the tiled floor- leaving it wet, slippy & dangerous! “that’s how it is, just leave it the maid will clean up!” What maid!! No bath mat, empty shower gel & 1/2 toilet roll between 4 adults for 5 days!!!
Despite being on the websites “staged” photos this place had no kettle, toaster, or provisions like tea, coffee, sugar, cereals, fruit. No detergent/dishcloth/tea towels. Lacked enough dishes/cups/cutlery/pans for everyone so we had to eat out all of the time which impacted massively on our budget.
Went to view C&C apt next day & it was occupied! When I queried it Elena said the major problem(?) had been solved & so let it out to someone else! Seriously?
C&C was still being advertised as available for our dates on another website1week before we arrived. How is that possible??
Totally ruined holiday. Thanks
Sheila,4 晚旅行
Expedia 真實旅客評語