Where is my refund? We booked because we were evacuated. When we got to the Motel they had No electricity. It was that way for two days prior! This was not disclosed when we booked. We did not stay and asked for a refund. Why am I having to jump through hoops for a 2 night refund for unethical behavior?
Geoff
Geoff,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025年1月11日
Would like a refund
I got to the hotel and due to the fires around LA there was no power at the hotel so we couldn’t stay there but, I wasn’t refunded any of the $118 I spent online to reserve the room.
Kevin
Kevin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月10日
Janis
Janis,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月9日
Janis
Janis,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月9日
An awful Motel 6
The bed was sagging. The top sheet/duvet if that's what they are calling it, was stained in several places. Good thing I brought my own blanket. Yuck. The room is dirty smelling. The mini fridge is old and was not cold at all. I checked in late after driving for 10 hours. I took a quick hardly any water shower using my own towels as you can imagine and slept for just a few hours and left. I based booking it from the freeway at night and it was so pretty on the outside. Disappointed beyond. I tried calling all day the next day to speak with a mgr. Their phones were down, I guess because it was not connecting. Terrible Motel 6.
jill
jill,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月7日
Nice Staff; No Heat in Room
Heater blew cool air only and I needed to transfer rooms. Front desk staff was excellent with this, but it was clear the facility has lots of shortcomings as many, if not most, rooms don't have heat from what I gather.