We booked this hotel for its pool since we promised our kids we would give them a swimming vacation. It’s Saturday afternoon, but from 3:00PM, everytime we went to the swimming pool, we just saw a sign that said “Pool is closed” and didn’t know when it would be opened. We waited and waited and checked it several times, but at 7:00PM, the sign was still there. We went to the front desk and asked when the pool would be opened. He just said the pool was closed today and didn’t know when it would be opened tomorrow. We were quite disappointed that our vacation was ruined totally….
In addition, we asked for two more bath towels when talking to the front desk at the same time and he said they would be sent to our room. But we still didn’t get anything at 10:00PM. We called the room service serveral times, but no one answered. It was a really a bad experience staying here…😢