南芝加哥凱悅嘉軒飯店/大學醫療中心 - 芝加哥

It was amazing! I will be coming back again

Despite the CoVid and restrictions in Hyde Park, staff were friendly and accommodating. The entire neighborhood is back out and about but Mr L Brown And his team maintains the right perimeter of social distancing requirements. Hotel is immaculate and well appointed, tightly managed and an oasis for weary road warriors and other travelers.

Hotel room

Very good. Although business week team was better than weekend. Was Also cleaner during the business week vs weekend. Noticed large parties on weekends renting rooms with multiple people staying and then eating breakfast. Supposed to be non smoking but someone was smoking weed on our floor. Larry on the cleaning crew was great. During corona virus and he was keeping fitness room disinfected and areas more than clean. Way to go Larry in making a difference for your team !!

It was clean, breakfast was cleaned and gone, including coffee by 9am. I would have liked coffee to be available longer, but overall breakfast was good and hot.

my husband had just had surgery at the Univ. of Chicago. We wanted to spend his first night release from the hospital close to the hospital. The staff was amazing and helpful. Room super clean and well appointed. They made our first night after surgery easy and comfortable.

When I arrived and approached the front desk I got the feeling as if I were bothering them, about three employees were huddled up at the front desk. There are no signage outside to direct you to park and check in. Mr room door the lock didn’t work.

I’m so disappointed that I have to rate them so low, but the service was TERRIBLE! This was not a welcoming environment , every question we had was answered as if we were a burden. Staff just looks at you as you approach, absolutely no acknowledgement nor pleasantries

When we arrived we were greeted warmly. The service we encountered the rest of the time was completely hit or miss. The refrigerator in our room didn’t work. We didn’t realize it until the morning when we had to throw out everything we put in it. A very mixed experience.

Good location; fair price; overall not as on top of things as when you first ope.ned