白金漢宮飯店 - 芝加哥

Had an unpleasant experience when first checking in that I believe was race related. We were staying with another couple so we had gotten two separate rooms. There was another couple standing off to the side that we were not interacting with at all. The man checking us in kept reiterating that there were only two people allowed per room. We explained that we had two rooms reserved and he kept arguing that there were six of us. We finally realized that he was referring to the other black couple that was waiting to be checked in next and explained that we were not checking in with them. He tried to say that they didn’t have a reservation implying that we were trying to sneak them in or something. I probably won’t be back. Had it not been so late, I wouldn’t have even stayed.

Hotel was kinda neet. Was older and had peeling wallpaper in room. Extra blankets were not very comfy

The facility itself was great, initial check in was a bit confusing. However one concern I had was after some FedEx priority packed were sent overnight they were not accepted by the front desk. Then after they reattempted the lady at the lower level counter asked me what was in the packages. Completely not professional.

We love this boutique hotel. Only 21 rooms so it's frequently booked up. It's right off the Blue Line so an easy commute. The view from the large windows is one of our favorite features.

Stay away! Very inconvenient room access, 2 separate keys did not work, front desk person was rude and lacking customer service skills, no way to get any kind of food (restaurant and kitchen closed for Labor Day week-end) - I was told to “call Uber eats”. This place should not be called a hotel - lacking in every possible way- service, amenities, comfort. Run.

Advertised as $169, the one night stay was well over $200 by the time all the hidden fees were unveiled. I found this deceptive. We were charged $37.45 for security cards to access the elevators but we were promised $25 rebate if we returned the cards upon departure. Still waiting for that rebate. Our room had some minor plaster damage in the bathroom. The furniture was worn and wood finishes very chipped and scratched. View was awesome. Hotel needs refreshing and some business ethics

The breakfast was not very good. Some better options would be nice. Bananas, muffins, English Muffins, cottage cheese.

Although I didn’t have a lake view as requested the hotel floor is nice. Bed was comfortable.

Pros: Awesome views of the towers-esp. @ night & Lake MI in the day! Desk clerks were friendly, but not knowledgeable about the city. Clean & comfy room w/coffee maker/coffee. Adequate Grab & go breakfast in the small lounge. Comfy bathrobes! Cons: Worn,dated furniture & old blinds were hard to lower @ night to keep out the tower lights. Expensive mini-bar, very limited selection. Toilet didn't flush-prompt to respond & fix it once I finally got someone on the phone but Hard to get someone to answer the phone. Coffee maker needed cleaning. Convoluted hotel access via a door buzz-in in the outer part of the indoor garage into the inner (reserved) part. Had to wait 8 min. for a garage worker to show up to know how to access. Door leads to an indoor reserved part of garage & elevator to 1st floor Hotel lobby then you take another elevator to the 39th floor & another to the 40th floor. I was glad I read the reviews pointing out the convoluted access before getting there! Everything in the Financial District closes @ 6 pm.even on Friday night. Hotel should arrange for guests to have in & out parking privileges. There was a huge strange interesting looking multi-colored bug in the 3rd floor women's restroom-hotel night manager sent bldg. maintenance (which is separate from hotel staff) to check it out. If you like quiet, clean comfy rooms with great views & don't mind being isolated from the nightlife & restaurants, and close to the Chi. Stock Exchange, you'll love the hotel!

This was a really cool experience because the rooms are on the 40th floor and so very nice views. If you are interested in socializing at your hotel, however, this would not be the place for you as there is not real lobby or bar. It's really an office building with a floor of hotel rooms on top of it. Again, I really enjoyed it, but it's something others might not.