We' traveled to NYC for a funeral of a close family member. Due to unforeseen traffic, we arrived at the hotel 45 minutes before the services were set to start. The front desk not only got granted us early check-in, but the young lady also who helped us, completed the process in record time - and got us a complimentary upgrade. Everything was great, but the people made the real impact. Top to bottom, they were great, friendly, accommodating and happy to help their clients. We will definitely stay there on our next trip to NYC!