Just returned from a stay at the Hard Rock Hotel Cancun. Overall, it was an okay experience, but definitely not what I expected from a Hard Rock property.
One major downside: it was super hot throughout the entire hotel. The hallways and lobbies had no noticeable air conditioning, which made walking around pretty uncomfortable. Thankfully, the room was ice cold, and that was honestly a huge relief and the best part of the stay.
The food was just so-so. Not terrible, but definitely not great either. The steakhouse was fully booked every night with a 2-hour wait, so we never got a chance to eat there. The pizza was consistently burnt at the crust, which was disappointing.
On the plus side, the staff was friendly and helpful. They definitely try to make you feel welcome, which I appreciated.
In the end, it wasn’t a bad trip, but it wasn’t quite the high-end experience I was expecting from a Hard Rock resort. I’d call it a decent stay, but probably wouldn’t return.