Todo muy bien. La atención buena en la notoria de los casos , en otros me encontré con personas algo maleducadas. Nunca me repondieron mis correos avisando que mi vuelo se retrasó y nunca me enviaron el servicio de taxi privado que habia reservado. Me costó mucho conseguir taxi a la hora que llegue al aeropuerto y luego el hotel pretendía cobrarme un servicio que nunca me dieron. Pero en general es bien hotel.
Ralph
Ralph,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 1 日
Viagem em casal
Excelente hotel 2 vez que vamos à Cancún e ficamos nele
真實旅客
5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 30 日
Clarissa L
Clarissa L,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 28 日
Gerardo
Gerardo,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 20 日
Son demasiado intensos para que compres sus membresías
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 19 日
Subramanian
Subramanian,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 14 日
Muito bom
Muito bom, cuidado com o assédio do clube de férias, senti falta de mais opções para crianças, de resto foi perfeito
Angélica
Angélica,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 2 日
Everything was great !
Melissa
Melissa,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 30 日
Scott
Scott,5 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 3 月 28 日
Juan
Juan,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 3 月 24 日
Pésimo para el precio
El hotel es viejo y demasiado caro para los precio que manejan
Los elevadores son de hace 30 años en muy mala calidad
Todo el hotel huele a humedad
Antonio
Antonio,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 23 日
Paulina
Paulina,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 3 月 18 日
Carlos
Carlos,3 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 3 月 17 日
Last Stay Ever at HR (giving up VIP membership)
Problems started the moment we checked in. Only 1 of the 2 rooms were ready. We were told I would be notified by phone call/text when the 2nd room was ready. No communication for 4 hours until finally after 6 p.m. I went down & asked about my room. They said "oh it's ready, sorry". Waited another 15 minutes for the person to return with my key. Nothing. Finally saw him & he asked if he could help me. I reminded him that he had just left me to get my room key. He apologized & got my key. Went to the room. Phone didn't work although it rang alot (when HR was calling to inevitably try and sell me timeshare, etc) but I could not answer phone or dial out. I mentioned it to the conceirge. And of course... nothing was fixed. So I could not order room service for the 4 days/3 nights I was there. Also, no housekeeping was done. Had to go down and ask (cannot call remember) and the conceirge said... yeah... you should call down at 9 a.m. if you want housekeeping. I reminded them I had no working phone. Response was (blink, blink... blinkety blink blink). I had emailed days before checking in to ask for reservations at restaurants that required reservation with no response. On arrival, I could not get a reservation until the last night. Food was meh. Beaches were crappy. Seaweed/trash everywhere. Nothing cleaned up. Beach waiters (Oscar & Carlos) were great & Alexsander was great to set up chairs/umbrellas. Last stay with HR. I am giving up my HR VIP membership.
Carlos
Carlos,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 11 日
Tudo maravilhoso!!
Perfeito
Suelle Penha
Suelle Penha,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 9 日
MARCELO FERNANDEZ
MARCELO FERNANDEZ,4 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 3 月 9 日
Mala Experiencia
Falta de atención a re-abastecimiento de agua y Jabón. Las instalaciones necesitan de mantenimiento ya que presentan algunas goteras, alfombras levantadas, pantalla del elevador rota. El anfitrión del restaurante “El Toro” tuvo pésima actitud al momento de preguntar si se necesitaba o no reserva para entrar al restaurante.
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 7 日
Mattias
Mattias,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 3 月 7 日
HRH was amazing!
Overall it was a lovely stay! We got upgraded which allowed us to some additional perks.
Pool was amazing, beach was amazing, food was amazing! Service was great—quick drinks, friendly & kind.
We had an ocean view room—typical hotel style room. The jacuzzi looked old and we did not use.
Getting reservations for Toro & Zen were kind of a pain, but worth it!
Sometimes we found the resort to be too loud and had to search for quiet places. The spring breakers were arriving!
Great place & would stay again!
Kylee
Kylee,6 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 4 日
Super indico. All inclusive top, bem família
Igor
Igor,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 2 日
MIL
MIL,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 2 月 24 日
Muito antiga
João Marcos
João Marcos,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 24 日
Necesita una remodelación
Lista de espera para los restaurantes de más de 30 familias
Están cortos en capacidad de restaurantes
Alejandro
Alejandro,3 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 2 月 9 日
No me gustó que es una mafia para casi todo, para tener un camastro todos están apartados y si das propina te dan una, hay demasiada diferencia en el trato hacia los extranjeros que con los latinos, los meseros te atienden a larga espera y a los extranjeros súper rápido