僅限成人的全包式住宿，附設全套 Spa 服務，可直達會議中心，鄰近水世界
Bad reception of TV, good service and food.…
Room toooo wet ! Can’t have a good sleep. Restaurant close…
住宿表示有確實遵守Intertek Cristal (國際性第 3 方專業機構)和Safe Travels (世界觀光旅遊委員會)等清潔與消毒措施。
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
Spa 設施每日開放。18 歲以下房客禁止進入 SPA 池。
18 歲以下房客禁止進入 SPA 池。
住宿確認有遵守Safe Travels (世界觀光旅遊委員會)和Intertek Cristal (國際性第 3 方專業機構)等清潔與消毒措施。請注意，不同國家和不同住宿的文化規範和旅客規定會有所不同，顯示的規定是由住宿業者提供。
在酒店门口摔了一跤，谢谢工作人员的及时处理。 之后工作人员都会提醒大家，在门口注意。 服务很棒的，房间清理的不错
4 晚旅行, 2019年03月15日
酒店的欢迎仪式很棒，服务很好，特别喜欢酒店的泳池 大大小小4-5 个，房间空间很大，风景好，晚上活动多，整体感觉非常棒。7 个餐厅中最喜欢dragons 最不喜欢一个意大利的餐厅。
4 晚旅行, 2019年03月15日
Buffet is so so . Dinner is good. Not very good for taking photos.
1 晚旅行, 2018年12月21日
Vivian, 2 晚旅行, 2018年06月15日
First of all i was very excited to stay here in the beginning. My first stay in cancun was at Golden Paramus adults only and the hotel was basically a cheap motel. I do not recommend anyone to go there. Secrets is very expensive and i was hesitant at first but i figure if i want quality im going to have to pay. So i did. First of the this secrets is more of a high end hotel than resort. The place was beautiful but small. However the space it occupied was enough. The room was ok, however the bed was very uncomfortable. 1 of the worse bed ive slept on. The hallway on the 11th floor smelled like pee every morning. The food was what upset me the most. The food was mediocre at best. Breakfast, my favorite meal was cold each morning except for the eggs that they fry in front of you. We were only allowed to have a mimosa while sitting in the dining room. According to them it was a covid law.Lunch was decent but there was a hour tl hour and half wait for your food and when it comes its luke warm. The liquor was not top shelf. It consists of Jack daniels and vodka along with the same cheap house liquor on every other hotel. The entertainment was piano playing, a few custom songs by a band. By the pool the dj only played fist pump music. The entertainment at the pool was someone directing water exercise in the middle of the day...The staff seemed over worked and understaff, at times there frustration was showing and directed to us. There is no night life. Eat out everyday
Sasha-gaye, 4 晚旅行, 2021年05月31日
Great food was just ok and I know we are in Mexico but they don’t tell you 2 bottles of wine will be 300 US dollars. Rooms are nice but just little things like the remote not working and trying to order room service was a nightmare the tablet didn’t work and waiting on hold for ever just to get the wrong stuff. Other than that and the time share presentation it was great the staff is excellent and the spa was amazing
Kelly, 6 晚旅行, 2021年05月28日
Check-in could have been better. I wish they would have explained the layout of the hotel and amenities. The front desk was a bunch of young guys who were just joking around the whole time.
3 晚旅行, 2021年05月07日
Hotel was not what we expected. Went for our anniversary & they treated us unlike any other 5 star resorts we have stayed at. They sold us a bottle of tequila with water in it! We will not be back again. Highly do not recommend.
4 晚旅行, 2021年05月06日
Huge misunderstanding up pond arrival. Hotels.com do not specify that the prices they promote in their website are not all inclusive, meaning that when you check in theres going to be an extra charge and a big one. After you check in they will assign you a very persistent sales person and force you to talk to him for the next 2 hours because you cant acces your room untill 3 pm. He will try to up sell you for your next vacation. He will try to make an appointment for the next day or try to sell you on some xcaret trip. Dont be afraid just say NO!!!! Other than that the hotel is beautiful, the staff is incredible friendly and helpful. The sanitation for covid 19 is always on point. I will recommend this hotel, just make sure that the price your getting includes all inclusive and stay away from the sales team thats always on deck ready to sell you something. Great hotel.
Roberto, 6 晚旅行, 2021年04月07日
Overall we had a great stay. The food left much to be desired, which is the only reason I rated the overall stay as pleasing.
Thelma, 3 晚旅行, 2021年04月02日