The lobby was very pretty but once I got in my room it went down hill. It smelled like mold everywhere. The beds were extremely uncomfortable, and it felt extremely worn and alt in the room. So many things were dirty that it would take a reno to get it clean.
Sandy
2 晚商務旅行
6/10
El hotel es el típico donde se desviven por los extranjeros en especial gringos. Se nota demasiado la diferencia que hacen los empleados por recibir una propina en dólares. Incluso nosotros que compramos botellas extras por ser mejores que las ya incluidas, teníamos que esperar muchísimo por ser atendidos en el restaurante. Como en todo los lugares hay sus excepciones pero la mayoría solo se iban por los huéspedes extranjeros. La comida eso sí es deliciosa. Recomiendo muchísimo el restaurante blue water. El
Gimnasio muy completo. Ah! Y otra cosa. Al reservar recibiríamos una botella gratis (obvio de las incluidas) y nunca la recibimos. La pedimos y no llegó jamás. En el aqua nos la dejaron desde el primer día en la habitación. Y el upgrade que hicimos fue con vista a la laguna cuando decía Ocean Front view. No es muy malo pero sabiendo esto hospedense ahí.
Miriam
3 晚旅行
8/10
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gerardo
4 晚旅行
10/10
Legítimo resort 5. Ótimas instalações e restaurantes. É uma experiência incrível do primeiro ao último minuto. Atendimento muito bom realizado por toda a equipe (temos concierges quase 24h para ajudar em todas as questões).
A decoração do resort é incrível e há muitas opções de entretenimento durante o dia e também a noite.
O único ponto de melhoria é a temperatura dentro dos restaurantes, principalmente do Seasalt Grill que estava muito quente todos os dias e com ar condicionado desligado.
Marcio
4 晚旅行
6/10
Went for a weekend. Air conditioning wasn’t working. TVs weren’t working. Asked for food to be removed from room… 4 hours later it was still there. I’ve been here many times but this was the first subpar experience. Things have changed.
Mujahid
2 晚旅行
8/10
Very nice
Ernest
3 晚旅行
10/10
Excelente servicio y calidad en todo personal, alimentos y bebidas
Miguel
3 晚旅行
8/10
Sólo que el aire acondicionado funcione mejor…
Dinorah Laura
6 晚旅行
10/10
Daniel
2 晚旅行
10/10
Carlos
3 晚好友同遊
10/10
Patricia
4 晚旅行
10/10
We have great time in Secret the Vine !!! Amazing hotel , friendly staff above and beyond!
Maxim
7 晚旅行
10/10
Alejandro
7 晚旅行
10/10
Xiomara Judith
3 晚旅行
10/10
Excepcional
EUCLIDES
4 晚旅行
2/10
Harold
1 晚旅行
10/10
Bertha
3 晚旅行
10/10
Excelente opción
Erendira
3 晚旅行
10/10
Jaime andres
1 晚旅行
8/10
Jessica Lourdes Grimaldo
4 晚旅行
8/10
We liked the personal service, the upgrade options, the view from the treadmills in the gym, the spa and the VIP pool and restaurant. We did not appreciate the aggressive sales tactics when we finished our check in and the day after. Still don’t even understand what he was trying to sell because we were exhausted and hungry and wanted to go to our room. Blue water grill food was underwhelming and not 5 star quality.
Illysa
7 晚浪漫之旅
6/10
The staff was amazing, very nice and accommodating Michelle, in the International Cafe was my favorite.
The food was spectacular, I didn't have one bad meal.
What I didn't like, was that there was no hot water in the early evening when taking a shower. Also, it's very noisy outside with the humming of a generator and music from the property next door.
However, the view made up for that, and I liked the place better than not.