2/10 不太好
2025年1月22日
Bad customer service
I called the hotel and told them to cancel the reservation cause Hotels.com gave me the wrong address to where l needed to go and lost my $14.00 discount. I booked a room in Coushatta, but Hotels.com didn’t show that this coushatta is the town and not the casino so l had to book another room close to the Coushatta casino and pay another $120 cause Hotels.com didn’t refunded my money for their mistake. I use Hotels.com all the time and this is the treatment I get from them. All I can say is WOW! Next time I’ll just use my Hilton Honors and skip the 3rd party cause for some reason they find a way to screw you up. I only booked with Hotels.com to save $14 but the savings coast me $120. I am going to post this on FB and Instagram and tell people to watch out for the BS from Hotels.com
Bass
Bass,1 晚旅行
Hotels.com 真實旅客評語