Checking in- front desk was on the phone the entire time and not paying attention. Got to the room and the keys didn’t work. Room was musty and humid, had de-humidifiers running in halls. Bathroom had visible leftover something from a previous guest on the counter. Shampoo and conditioner weren’t full in the shower. Breakfast was empty when we got there and had to spend almost an hour waiting on food to be brought out. When we asked for more plates we got a sigh and eye roll from staff, guess we were supposed to hold our eggs in our hands?? Night 2 we asked for more towels only to be told there were none. After walking around a theme park all day, we had no towels to shower with and when asked they said they were washing them. 2 hours later we asked again and were told there’s a tournament and those kids used them all. Told the lady I did not care about that as we paid to stay there too and we should be able to shower. She said she would “pass it along”. An hour later we took our kids to the pool. It was trashed with old towels and socks and garbage like it hadn’t been cleaned in days. Hot tub was colder than the pool. We discovered there were no pool towels either. Went to the front desk again and were told they don’t have those either and have no idea when they will have towels. My kids then got to walk through the whole place dripping wet and causing a slip hazard. We checked out a day early because this place was far from helping us have a relaxing weekend getaway.
Krystal
Krystal,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 3 日
It was a nice clean hotel, staff was great and cheerful. Breakfast was good. My only complaint was the hot tub wasnt hot, it was a little warmer than the pool. I was really looking forward to relaxing in thr hot tub.
Zachary
Zachary,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 1 日
Darren
Darren,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 31 日
Ok for a quick overnight
The bed was comfortable but it smells a bit musty in the room. The shower curtain had mold at the bottom and the tv in the King size bed room is very small. The breakfast was not great and they ran out of paper plates. Coffee was decent.
Darren
Darren,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 11 日
No clean towels available to guests for a day or so. Drawers didn’t close in room’s dresser.
Julie
Julie,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 30 日
Good choice with an exception
So this is a weird one. The hotel was nice and the staff was very friendly and accommodating giving a late check out. The issue with my stay is both mornings, with a do not disturb sign and a 1:00 check out on day 2 I had house keeping smashing on my door at 9:30am. Quite frustrating while traveling on mini business trip with some late nights. I'd recommend this hotel however I'd try somehow if you want to sleep to make sure you don't get an early unexpected wake up call you don't want.
Christian
Christian,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 29 日
Christine
Christine,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 27 日
Disappointing!!
Such a bad experience at this hotel! Hotels.com offered a room that isn’t even an option at the hotel. Instead of hotels.com and Fairfield resolving the issue together, we had to chat with both entities separately. In the end we had to book 2 new rooms at our expense and were not reimbursed for the booked room that didn’t exist.
One of the two rooms we got on rebooking smelled like smoke and had a very grimy feel to it.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 24 日
Everything was as expe
Marilyn
Marilyn,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 22 日
Over all stay was nice, every worker was fantastic and super friendly. The hotel is right next to the highway so it’s a bit noisy which was fine for me but might bother some. Biggest issue was the pool was over chlorinated and not clean very well there was scum all along the edges of the walls that people carving their names into so it hasn’t been cleaned properly in a while and the whirlpool was warm it wasn’t even hot
Nathan
Nathan,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 6 日
the staff was so nice and helpful - room was very clean and very convenient to the highway and many dining options.
Mary
Mary,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 1 日
Great staff at the desk. Decent breakfast and convenient location.
Mary
Mary,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 4 月 21 日
Front desk staff were pleasant. However, during our three night stay, housekeeping was non existent!
Brian
Brian,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 19 日
Luz
Luz,11 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 18 日
Amazing
Juan
Juan,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 18 日
My son caught a fever and the reception desk came to me and gave me kids Tylenol. I thought that was the sweetest thing ever.
Juan
Juan,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 7 日
Very nice staff
Chris A
Chris A,6 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 6 日
Racheal
Racheal,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 4 月 5 日
Nice adequate hotel that met our needs. Minus a star for being close to highway and being able to hear trucks go by and not a luxury hotel so three stars. Staff is great! Pool and hot tub great! Room good and met our needs while we stayed to visit daughter at messiah university
Justin
Justin,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 1 日
Mahdi
Mahdi,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 27 日
Stayed their for a nearby wrestling tournament. Staff was friendly, was greeted when we left or come into the hotel. Very clean.