Super rude reception who doesn’t understand the basics of hotel service. She couldn’t even greet guests or say welcome, and answering a simple question seemed too much for her. On top of that, the elevator was out of service, and my mother, who has arthrodesis, had to climb two flights of stairs, which was extremely difficult for her. She didn’t bother to give us a room on a floor where the elevator was working, which could have saved my mother from this pain. I believe her behavior and tone toward certain people showed clear racism, and this is completely against any hotel policy. Even though the place itself was okay, this ended up being one of the worst hotel experiences I’ve ever had.