We booked this hotel primarily because it offered a complimentary shuttle service to the cruise ship terminal, which was convenient. Unfortunately, that was the only positive aspect of our stay. The shuttle was overbooked, leaving some guests without seats, which made the transfer uncomfortable.
The room itself was not very comfortable, and the overall environment was noisy. Several nearby guests left their doors open and allowed children to run freely in the hallways, yet management did not intervene to maintain order.
In addition, there was no maintenance staff available to address issues such as a clogged toilet and a broken TV. When we requested extra pillows, we were told there were none available and that housekeeping could not assist.
Overall, this property provided little more than a place to sleep, and given the lack of comfort, service, and attentiveness from staff, I would not choose to stay here again.