揚斯敦維斯特智選假日套房飯店 - 奧斯汀敦

The manager was fantastic. We had an issue with our first room and got placed into an upgraded room at no up charge. The stay was pleasant

I would have loved my stay if I wasn’t overcharged twice and staff after 8 pm made me and my family feel very uncomfortable when it was our time to get in the pool. We were signed up early in the am for a later time in the day to swim. We were told it was too many of us and our time was cut short because people who were ALREADY in the pool before we got there obviously needed more time without my family being present. He lied to my face about the time slots and the time people have in the pool. That made the experience even worse. I was charged $97.45 twice and it still hasn’t been returned to me. I personally love the Holiday Inn but I will not be returning to this location or any location for a very long time.

some loud electrical unit kept kicking on during the night right outside of our room

Unfortunately I had to wait for quite sometime for Benjamin to come to the front desk to check me in. He was very nice when he did finally make it down with no urgency. Then found out the room I had booked, they overbooked. They were nice enough to accommodate with a solution and everything worked out fine. Hotel was nice and clean although there were no grab and go breakfast bags out like we were told. We weren't there long checked in around 8:30 pm and out by 8:30 am.

It was very nice. Complimentary breakfast sucked but under the circumstances we understood. It was something very business trip friendly about the bed . Like don't get too comfortable. I mean i was literally looking at the time all night. But hey other than than it was great

We were there overnight to go see family the next day. Nice , clean hotel. Very curtious employees. One of the best beds I've slept on in a hotel ever. That means alot !!!

Clean room and the staff is friendly. They are also helpful.

Very clean

Staff was great. Our jetted tub didn’t work and the air conditioning wouldn’t turn on I had to call the front desk twice to get someone to come and take a look at it. The directions to use the air and the tub were awful.