凱藝套房飯店

good. No issues

Lisa, 1 晚商務旅行, 2021年06月27日

Hotels.com 真實旅客評語

Dirty

Marie, 1 晚家庭旅遊, 2021年06月26日

Hotels.com 真實旅客評語

Avoid this Hotel at all costs!

This hotel is beyond dirty. The room and hallways smelled like cigarette smoke. There were stains on both comforters. The front desk Supervisor “Brandi” was beyond rude and told us we didn’t have to stay there she could refuse service then charged us $45 for a cleaning fee which we checked out because it wasn’t clean in the first place. The GM ended up refunding it for us a few days later but that is after I was finally able to contact him because Brandi refused to give any contact information as well as hung up on me when I attempted to follow up. DO NOT STAY HERE!

1 晚家庭旅遊, 2021年06月19日

Hotels.com 真實旅客評語

Check in was quick and efficient. Room was clean and I did not see any visible signs of wear and tear in the room.....Room A/C worked fine, and kept the room comfortable. Water pressure and temp was fine for shower. An ice bucket was provided in room to fill from the facility ice machine but there were no cups provided with the bucket to put ice and beverage in which I found odd. Signs were posted throughout the facility stating that masks were required to be worn

David, 3 晚商務旅行, 2021年05月14日

Hotels.com 真實旅客評語

Never again

Rooms were outdated and didn't seem clean. People had dogs barking through the night, people were slamming doors and arguing. Worse night spent in a hotel.

1 晚商務旅行, 2021年05月13日

Hotels.com 真實旅客評語

1 晚旅行, 2021年05月01日

Travelocity 真實旅客評語

Staff should be wearing masks

1 晚旅行, 2021年04月03日

Hotels.com 真實旅客評語

It was a good stay

2 晚浪漫之旅, 2021年04月02日

Expedia 真實旅客評語

Dont count on the jacuzzi tub to work

Got a room with a jacuzzi tub.....tub did not work...when notified....they did not offer any money back or to fix it right away.....smh

jerry, 1 晚旅行, 2021年03月27日

Hotels.com 真實旅客評語

Well, where to begin...how about being assigned a room that was already occupied by other guests. As we are trying our key to enter our room the present occupant opens the door on us. Fortunately for our sake they were the understanding type. To the front desk we go. We are then assigned room number two. It has a single king. We reserved two queens. We also paid extra for a suite, assuming a larger area, typically two rooms, but were told a "Suite" just means it has a fridge and a microwave, which indeed it did have. Can't argue that one. Back to front desk we go again. I said I should have a discount because we paid more for the "Suite" upon booking and the response was that we did not pay that much for the room thru Expedia....so... We are then assigned room number three. Door key does not work and needs reprogrammed. Back to front desk. After entering we find the TV does not function with the remote and we have to have assistance from the front desk to figure out how to skirt the problem so we can watch, but turn on and off manually. Last but not least, no soap. Yep, no soap. Seems like a small thing but we don't carry soap in our overnight bags assuming that the micro soap bar has been a staple of hotels since the beginning of hotel time. After another contact with the front desk and additional assistance and input from other hotel staff on duty, it is determined there is no soap to be had. Supply has been low, so shampoo was the obvious substitute. Enough said???

Randy, 1 晚浪漫之旅, 2020年12月28日

Expedia 真實旅客評語