Absolutely amazing stay. Every member of staff were so incredibly friendly, the food and drink offering was extensive and food was excellent. The pool areas offered options for everyone, evening entertainment was brilliant and a pool party with a DJ was a big highlight. A la Carte restaurants were excellent and overall, a perfect holiday that I would love to do again
Hayley
6 晚旅行
10/10
The beds are twin sizes instead of double sizes. Some rooms should have two double size beds. A movie Chanel in English and creamer for coffee.
Also, the rooms should have wash clothes or face towels. There was none in all the rooms. Everything else was excellent.
Cynthia
4 晚好友同遊
8/10
Overall a satisfactory stay. Hotel quality could have been better, however the food choice and quality was exceptional.
Elia
7 晚旅行
10/10
Superbe Séjour. Le seul problème rencontré est le bruit dans les couloirs de bon matin
CRISTINA
7 晚旅行
10/10
We had a great stay. Very friendly staff.. amazing service. We’re command and we shall come again.
Yoav
5 晚旅行
10/10
Lior
4 晚家庭旅遊
10/10
the service at this property is the best i’ve ever seen anywhere! it’s worth every penny. the food was so good, amenities and exceptional staff. can’t wait to come back.
Katya
3 晚家庭旅遊
10/10
A very enjoyable experience if you were stuck, the staff always helped you with your problem
John
2 晚家庭旅遊
10/10
Beautiful resort, lots of options, very friendly staff
Candace
2 晚家庭旅遊
10/10
Außergewöhnliche Unterkunft mit erstklassigem All-inclusive. Hervorzuheben sind die Sushi und Champagner Bar, welche unser Herz erobert haben. Wir würden jederzeit zurück kommen. Nur der Strand war leider etwas enttäuschend, da er voller Steine war. Unbedingt Wasserschuhe mitnehmen und eine Taucherbrille da das schnorcheln sich hier lohnt.
Lars
7 晚浪漫之旅
10/10
Although we had a great stay at Mitsis selection Laguna when booking this I booked a bungalow sea view , i felt I was cheated on the room rate because we ended up with a garden view / children play area , and looked nothing like what was advertised on the website .
We queried this at reception which we were offered another room but to another garden view so it wasn’t worth the upheaval of our belongings but the receptionist took a contact number if an upgrade became available he would call us. Never got a call .
At the end of our holiday we learnt that another couple got a free upgrade to a bungalow sea view with Jazzi because they weren’t happy with their view either so I was really disappointed that the cost of garden view room rate is less than what we paid for .
apart from this we can’t fault the hotel , all staff were lovely and attentive food and drinks were great too
Katrina
14 晚浪漫之旅
8/10
liron
2 晚旅行
10/10
Charles
9 晚家庭旅遊
10/10
Top
Lukas von
13 晚旅行
6/10
Très déçus. L'hôtel est référencé 5* mais il n'est pas à la hauteur dautres 5* au même prix. La chambre familiale est spacieuse mais vieillissante et d'un décor très "faux chic " tout comme le reste de l'hôtel. Le lavabo est vide, aucun savon pour les mains, petites serviettes pour les mains. Les volets sont des persiennes qui ne laissent aucune obscurité à la chambre. Les bâtiments d'extérieur sont jolis et typiques de la Crète. La salle de retaurant principal est immense et nous donne l'impression de manger à la cantine. L'hôtel est très bruyant en intérieur et la musique à la piscine... En point positif : le restaurant italien, très bon et les serveurs adorables et l'espace de la gande piscine non chauffée. Sinon, le personnel peut être souvent fermé et peu agréable.
Anthony
2 晚家庭旅遊
10/10
Natalie
7 晚旅行
10/10
Fabulous hotel. Everything from the staff to the surroundings, dining options, pools, bars and concierge was outstanding.
aine
7 晚好友同遊
10/10
Great hotel, with only small things to improve. Staff is always very nice and helpful. The whole place is quite spacious and you can choose from a rich quantity of bars/restaurants. Finding a free place at one of the pools can be tricky depending on timing. The beach bar is definitely smth special and one can only recommend. Beach itself is very rocky, beach shoes are recommended. Overall a great place.
Maximilian Michael
12 晚家庭旅遊
10/10
Excellent
James
6 晚浪漫之旅
10/10
We loved our stay at the Mitsis Laguna. The facilities are great and the food and drink options are fantastic. The staff were all really friendly and helpful.
There was only one negative point which is that the hotel let people book the a la carte restaurants before they arrive (if you book direct), meaning that when we arrived, all of the restaurants were fully booked for dinner for our entire stay! I don't think this should be allowed as the hotel is making a poor first impression for guests as you feel like you can't enjoy the restaurants on site.
Matthew
6 晚家庭旅遊
10/10
Sehr gut
Denis
6 晚好友同遊
10/10
Beautiful hotel with great amenities
Steven Andrew
5 晚浪漫之旅
10/10
Mitsis Laguna is a stunning resort in a beautiful location, but what really makes this place is the staff. I want to start by saying a personal thank you to Domna at the theatre bar, who was the most kind compassionate and caring member of staff at any hotel I’ve ever come across. My wife injured herself and Domna gave her very prompt and excellent care, and was so kind and reassuring. For the rest of the holiday she took so much time checking in on us and making sure we were okay she also made such a fuss of our little girl, making her holiday extra special and giving her lots of love and attention which she loved. Another shout out also goes to Marina and Olga also at the theatre bar, two lovely kind humans who gave amazing service and helped make our holiday unforgettable. They were all so friendly and we looked forward to seeing them each day. All of the staff at the hotel were amazing with our baby and made her feel so happy and welcome.
The hotel and grounds are beautiful, well maintained and easily accessible with plenty of ramps for pushchairs and wheelchair users. There is a selection of pools and sun lounger availability was never a problem. They’re lovely sun loungers and very comfortable too.
We were very lucky to be given an upgrade to a family bungalow with an ocean view in block 9. The bedroom was beautiful and well appointed, with a Nespresso coffee machine and the best stocked minibar we’ve had, which was replenished daily. The cleaning of the room was do