We were met with a smile and staff very friendly. The room was nice with a great shower and bath with lots of hot water. Good choices for any GF sufferers and waiting staff helpful.
Michaela
1 晚旅行
6/10
Nicholas
1 晚旅行
10/10
Natasha
2 晚商務旅行
8/10
Lift not working on for second floor access so not easy access for some.
David
2 晚旅行
6/10
Family room was a good size, but it had stained carpets, cobwebs hanging in the corners of the bathroom. Base of the bed was made from PVC but this was well worn and cracked so made the room look tatty. The room had no soundproofing what so ever, so tv’s and occupants could be heard clearly from both sides of our room.
The ‘SPA’ was anything but relaxing. The pool was so cold it was uncomfortable to be in, even after a few quick lengths to try and get used to the temperature. The children were shivering and unable to enjoy the pool, so all gravitated to the hot tub meaning no adults could use it. Broken plastic drainage surrounded the pool. Changing room lockers were either broken completely, or locks were very temperamental. The shower area smelt like the drains were blocked so avoided them and went back to the room.
Breakfast was very poor, one small bowl of fresh fruit to share with the dining room. Fresh juices were almost empty and not topped up during the time we were there, English breakfast items were lukewarm. It suited our needs as we needed to stay in the area but overall really disappointed with the price I paid. Would not look to return again.
Alex
1 晚家庭旅遊
10/10
Katherine
1 晚旅行
2/10
I was kept awake most of the night by a loud television in a neighbouring room which was finally switched off at about 5.15 am. The mens changing room for the pool was a disgrace. Locker doors were missing or hanging off. The locks didn't work. Two of the four showers didn't work. Fittings had been ripped of the walls so there was no shower soap.
Robert
1 晚商務旅行
6/10
Customer service was poor. Waited at reception for around 15 minutes with no one there.
Andrew
3 晚旅行
10/10
Mark
2 晚商務旅行
10/10
真實旅客
2 晚家庭旅遊
8/10
This hotel was comfortable and had lovely grounds to walk in plus a good spa set up. The room was comfortable, the staff were friendly, polite and helpful and the food was nice and tasty. Electric car charging was available but it was very slow and expensive
Paul
1 晚旅行
6/10
Sean
2 晚商務旅行
10/10
Leon
2 晚商務旅行
6/10
Room clean and fresh and nicely decorated.
Very hot though.
Breakfast was average so a bit disappointing. Eggs were overcooked, bacon was very dry.
真實旅客
1 晚旅行
4/10
Chanel
1 晚家庭旅遊
8/10
Executive room was very spacious, clean and comfortable
Rebeca
1 晚商務旅行
8/10
David
1 晚旅行
2/10
The hotel is mentioned as 4* online everywhere and wasnt the cheapest
Kirishanth
2 晚家庭旅遊
10/10
gary
2 晚商務旅行
6/10
OK stay. Bed large but I found it uncomfortable. The curtain track fell out of the wall when I opened them in the morning. Pool closed during my one night stay - I booked hotel for the pool. I booked through a third party so not the hotel's fault. Used a lovely municipal pool in Bromsgrove instead.
Didn't eat at the hotel so no idea what food is like.
Chiron
1 晚商務旅行
8/10
Natasha
2 晚旅行
8/10
Fantastic hotel, great service, very comfortable and clean room. Swimming pool changing rooms could do with a freshen up. Swimming pool, sauna, steam room were closed for 3 days of my trip for maintenance. Breakfast was lovely and a great selection. Restaurant slightly overpriced for main meals. I enjoyed my stay that much that I have rebooked for May when I return for work.
natasha
2 晚商務旅行
6/10
Only a 1 night trip - didnt see much of the hotel - went down to the pool around 5pm but was very busy. Reception staff very friendly / helpful - had a meal further down the road at the Marston inn - microwave lasagne , not great.