紐因頓智選假日飯店 - 哈特福

Unpleasant stay

Dirty lobby with stained floor, stained glass, stained carpet, old stained couch, old warped coffee table - furniture should have been replaced long ago; unpleasant smell. A kid, some 12yo, fell right in front of us, rather hard, on a wet floor by the elevator; no “wet floor” sign. Help at the register was slow but polite. Room appeared clean; beds too soft/sinking. Breakfast - I would rather do with less items of better quality.

Yuliya, 1 晚家庭旅遊, 2021年07月10日

Hotels.com 真實旅客評語

Horrible stay and hotel and staff

Had two nights booked, separate reservations. Would not let us combine . Had to check out and check in second day. Then when tried to use keys were locked our of room. Floors were stained. Room smelled. Carpets filthy. Fire alarm went off and front desk sent us back to rooms without clearing with fire Dept. Then fire dept cleared us out of hotel into pouring rain. Front desk said they would come get us if we went to our cars and never did. Asked for extra towels second day and only given hand towels. Told no more clean towels. Would not recommend to anyone

Maureen, 1 晚家庭旅遊, 2021年07月06日

Hotels.com 真實旅客評語

Underwhelming Stay

We realized after a few hours in our room the mini refrigerator was not working. We called the front desk and were told there was no repair personnel on-site so the front desk offered to move me to another room. Which was fine except the room they moved me to the refrigerator had been removed completely. This was after I had already moved all my luggage. so, I went back to the front desk to tell them this (one person was unaware the fridge was gone the other staff-person knew all about it). and got my keys to move back to my old room. They did offer to move me again but it was late and I had to get up very early the next morning. The TV was not working as well. We had a Hisense TV monitor but an LG remote and we could not get the LG remote to work. I called the front desk and they told me there was nothing they could do to try and fix it; at this point I gave up. At the morning "breakfast" the had syrup out on the serving table but were not serving pancakes as they were out of batter. They also had run out of any kind of bread. And the only juice they had was orange.

Richard, 1 晚家庭旅遊, 2021年06月24日

Hotels.com 真實旅客評語

It was perfect for what we needed. Staff very friendly.

Thomas, 1 晚家庭旅遊, 2021年06月19日

Hotels.com 真實旅客評語

Bring your own linens.

No daily housekeeping without signing up. Signed up twice, they blew me off anyway. Towles are bathmats and the place is old and dirty. Bed was comfy, I'll give them that. Night clerk really tried to make things right. Cudos to her.

Michael, 6 晚旅行, 2021年06月10日

Hotels.com 真實旅客評語

comfortable room

We have stayed at this hotel couple times. It is always clean. The staff are friendly and helpful.Comfy bed and pillows.We would recommend this hotel.

Nadia, 1 晚旅行, 2021年05月15日

Hotels.com 真實旅客評語

This was our third time staying here and will do so. Quiet, friendly staff, clean rooms.

2 晚家庭旅遊, 2021年05月02日

Expedia 真實旅客評語

Is fine

2 晚家庭旅遊, 2021年05月01日

Expedia 真實旅客評語

All of the staff was very friendly & helpful for me during my stay.

1 晚旅行, 2021年04月23日

Expedia 真實旅客評語

Glorious!

Luxurious bed, very comfortable and clean. Got a wonderful sleep. Staff were polite and helpful. Good breakfast.

1 晚商務旅行, 2021年04月20日

Hotels.com 真實旅客評語