Overall summary-good for a quick stay only if you dont mibd the bad service
1. Night clerk was horrible. Couldn't even tell us where to be picked up at airport. We had to ask an airport employee. Then when we arrived he rushed us,didnt explain where to get elevator, and didn't really do any customary hotel greeting or explain anything about breakfast, check out time, etc.
2. Shuttle took 30 minutes to arrive and the step up is way high with no step to help. I almost fell getting out of shuttle at hotel.
3. The beds are very comfortable and so are the pillows
4. The room was clean and comfortable and great water pressure in shower.
5. I was going to complain to day manager but i heard another guest complaining and you could tell she really didn't care. The guest was complaining about the night shift desk staff and about the same issues. The staff person literally never took her eyes off her personal cell phone and just kept saying uh huh, ok. It will be ok ma'am and it is no worries. Really that was your best response?
Saundra
Saundra,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 13 日
Goid location, clean hotel
Hotel is in a good location. Like 5 min from airport. The rooms are great and it was on the Freeway so there were several food options .
Jorge
Jorge,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 1 月 27 日
Martin
Martin,3 晚旅行
Orbitz 真實旅客評語
10/10 好極了
2025 年 1 月 20 日
Frances
Frances,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 18 日
Ricardo
Ricardo,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 12 日
Excellent
Samantha
Samantha,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 1 日
Rusty
Rusty,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 11 月 6 日
Ricardo
Ricardo,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024 年 10 月 13 日
My 2nd time staying here and it is super clean, pillows are great and bed is Amazing!!
Debra
Debra,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024 年 10 月 7 日
HIEN
HIEN,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024 年 9 月 29 日
First floor room right next to the laundry. Central AC unit apparently wasn't working, so a portable AC unit was there. Ran non-stop the entire night, but never really cooled the room. And it was loud and emitted light (not great for sleeping). Had to drive a bit to find something to eat as there's nothing nearby. Not a great experience and we left very early in the morning because of it.
Teresa
Teresa,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024 年 9 月 21 日
Nothing around the property.
Stan
Stan,1 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2024 年 9 月 20 日
Staff are helpful and kind. Not too safe of an area at night
Jaynet
Jaynet,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024 年 9 月 19 日
Our stay at this resort was atrocious. We booked through Expedia. When we arrived after a long day in the road just ready to relax we got to the room and were disgusted. There were black stains on the top sheet, toe nail clippings on the carpet by the bed, and what looked like pubes on the pillow. I have spoken to Nicki and Gustavo and was denied a refund. DO NOT BOOK at this property. Health and sanitation will also be called on this location as well.
Nicholas
Nicholas,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024 年 9 月 16 日
Really like it
Margarita
Margarita,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024 年 9 月 14 日
Needs some work done outside, no restaurant, but the staff have knowledge about the area.
Jaynet
Jaynet,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024 年 8 月 24 日
The property was conveniently located. The property had a damp/musty odor that settled in packed clothing and other items of fabric nature. It was necessary to launder clean clothes upon returning home , even though it had not be worn/used.
Kevin
Kevin,3 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024 年 8 月 20 日
The room was dull, dingy and lifeless. It was in what looked like the poor section of town! We had to change rooms because the toilet wouldn't flush properly. We would have been moved a second time if we had stayed because the portable air conditioner in the second room was very noisy and we couldn't adjust it. I would like to get my money back if at all possible.