The staff is very helpful and even went out of their way to print a bus ticket for me. The location is unbeatable, and even though it is right on Quinta, it is one of the quieter sections. The building is older and some of the finishes might throw someone off if it is their first time travelling off-resort. However, everything worked fine and the room was fresh and clean. There is a small pool and a rooftop palapa, but the palace area could have used some extra love and cleaning, and the pool also seemed a touch murky. If you are looking for an affordable, comfortable base in a great location and with attentive reception staff, I highly recommend.