Generally good ,The room and the surrounding environment are clean and quiet, but there are mosquitoes in the room, and those shower gels, which are either not available or difficult to squeeze out.
DANNY KOVIN GUO WEI
DANNY KOVIN GUO WEI,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025年3月24日
Wonderful
It is amazing hotel for family. I have two children, one is 12 years old and one is 5 years old. They have a kids club for my 5 years old son, and my two children love the fishes in the ocean beach. That’s so wonderful for families and it is convenient to go to xcaret park. They give me a gift bag after listening the first club guid.
Qian
Qian,5 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年3月23日
Second stay- a very terrible experience
Every day we had an issue:
1) requested a king bed, we weren’t told until check-in it was 2 doubles. Not ideal for a romantic getaway.
2) walked into our room with no clean towels and dirty used towels on the floor. The room overall was not clean, including:
Broken/loose toilet seat
Broken bathroom door handle
Mold in room
Lamp shade looked like it had been soiled
No buttons on phone
Visible hairs and debris in bathroom
No hand soap supplied in bathroom
Hair dryer was missing the guard on the back and it sucked up and tore out our hair
3) water in the entire resort was shut off for hours one day, toilets did not work. Nothing was said to the guests about this. And the toilets began to overflow with feces.
4) the fridge in our room didn’t work and was very hot. Had to request a new one.
5) the door lock scanner on our door stopped working and we had to walk to the front desk to tell them and they kept arguing with us that our wrist bands worked. The battery in the door lock died. It took 20 minutes of us standing outside our door to get it fixed.
6) no “do not disturb” signs, instead they walked around early in the morning knocking on doors to see if you were in the room. This woke us up several mornings on a vacation we were hoping to sleep in on.
7) food poisoning on the last night. We were very nervous to fly the next day, but luckily after a night of vomiting, we were ok to travel home.
8) after water came back on, only cold water was available
Courtney
Courtney,5 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年3月21日
Rodolfo
Rodolfo,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年3月17日
Marco
Marco,7 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025年3月16日
Mario
Mario,7 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年3月13日
Jonathan
Jonathan,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年3月12日
Beautiful resort
The resort is beautiful and you have access to the beach. Walking distance to Xcaret. The buffet food was bad, not many options and the food did not look fresh. The other problem that we had was the water pressure in the shower was horrible. In multiple occasions, while taking a shower the water was gone completely. It was reported but it was never fixed. The resort is HUGE, you need to use their trolly to move around the resort.
Gillie
Gillie,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年3月9日
MARCELO FERNANDEZ
MARCELO FERNANDEZ,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年3月8日
Nice property- high pressure sales for timeshare
Beautiful property but be prepared for a high pressure sales pitch to join their timeshare and to be treated poorly for not booking directly. Every time we left our building the "concierge" tried to sign us up for the breakfast sales pitch and guilted us for not doing it. Room was clean but had maintenance issues that needed attention. Food was bland at the buffets. We had reservations 1 night at the Mexican restaurant which was good, but had to make our reservation in the lobby as our concierge at our building couldn't do it. Overall, the property is beautiful with nice pools, grounds, and easy access to Xcaret. We enjoyed our stay but won't return.
Alexandra
Alexandra,6 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年3月7日
Not clean - do not stay
We stayed for 12 hours but booked a 4 night stay. The room was not clean and we got two full size beds when we said it was our honeymoon. We went to a new resort and had a good remainder of our honeymoon.
Mike
Mike,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年3月6日
Gustavo
Gustavo,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年3月5日
Julian
Julian,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月26日
Muy bueno
Todo estuvo perfecto . El
Hotel bien conservado , la fauna que pudimos ver , la comida . Todo muy bien . Únicamente las sábanas tenían olor a humedad
FABIOLA
FABIOLA,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月26日
Paola
Paola,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月25日
I love the concept of this hotel , very family friendly, love the nature around the hotel and how they are tryng yo be ecofriendly. One suggestion will be relative night shows, they should try to enrich the night show program. Only the Michael Jackson show was good.
Amelia
Amelia,4 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025年2月18日
Samuel
Samuel,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月14日
Angela
Angela,10 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月14日
Exceptional stay
Friendly staff and great selection of food an available in the restaurants. Breakfast overlooking the sea every morning. Loads of wildlife
Mark
Mark,13 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月8日
MARIA G S
MARIA G S,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月25日
Lovely stay
Beautiful hotel and grounds. Huge array of wildlife. Beautiful sunrises.great staff. Perfect location for Xcaret Park. Good choice of restaurants.
Theresa
Theresa,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月23日
Excelente experiencia
Una experiencia increíble, el hotel con todas las amenidades que podría esperar, excelente destino, vale la pena cada peso que costó
Jairo
Jairo,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月18日
Christian
Christian,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月13日
Es gibt bessere Alternativen
Das Essen im Steakhouse war eine Katastrophe. Rinderfilet wohl 1 Stunde auf dem Grill, nicht genießbar. Reklamiert, aber keine Kompensation. Am zweiten Tag wurde das Zimmer nicht gereinigt. Das Zimmerupgrade als. VIP-Kunde hatte seinen Zweck verfehlt. Blick auf die Bäume. Dabei wäre die Hotelanlage sehr schön gewesen