Stayed for a few day business trip. Room was very “worn”. Had difficulty with hot water for the shower. Was clean and staff was nice, but rooms need some love.
真實旅客
3 晚旅行
10/10
Konstantin
1 晚家庭旅遊
10/10
Erin
1 晚好友同遊
10/10
Jossan
2 晚旅行
6/10
Frank
1 晚旅行
10/10
TOM
1 晚旅行
10/10
Juan
1 晚旅行
8/10
Ethella
3 晚旅行
10/10
VERY NICE STAY AND GOOD STAFFS TO ASSIST
Gabriel
2 晚好友同遊
2/10
During my stay, I encountered multiple issues that significantly impacted my experience, including:
1. I complete a thorough check of my rooms upon entering them i noticed the toilet in my first room was not flushing and had no water in it I called down to the lobby and was told there was no maintenance on site or on call for a completely booked hotel, this was un heard of so I was offered a new room.
2. The second room was not properly cleaned there were brown stains everywhere the bed was broke on one side and there was an awful smokey smell so I requested a new room and was told the rooms were all booked up and was offered cleaning supplies to clean a room Im not getting paid to clean so unacceptable so I asked for a manager was told yet again on a busy completely booked night that a manager would not be in or on call and that I could send an email and I'll be responded to on Monday when one is in, I've never heard of such the room was already paid for I had already driven 6+ hours from New York it was late and I was not being offered any type of assistance so I asked for my original room back and some tools to fix a toilet I was NOT getting paid to fixThen miraculously I was called that there was an alleged "cancellation" so was moved for a third time extremely frustrated extremely tired getting no real help,
tiesha
1 晚商務旅行
8/10
Nice
Anandi
6 晚商務旅行
10/10
Marcus
1 晚旅行
6/10
Was kind of upset to find out there was a notice from the fire marshall that the fire suppression system was inoperable. There also is not enough space between the trundle bed and the area where the gridge is to pull out the trundle all the way. Once it is out you can not access the fridge and you have to pull the mattress out to be able to put the sheets on it. If i would have been able to relocate and would've have lost my money on the booking i would have not stayed. Parking is horrible. We had to park down the hill in the back and walk around the gotel to check in as there was no where to pull in to checknin and at least get key cards to use a different entrance once parked. Breakfast was good. The room in general was okay. Could not use the tv from both queen beds and plugs for medical devices were not available without having to move night stand.
Tory
1 晚家庭旅遊
10/10
Great place to stay!
Verna
2 晚家庭旅遊
10/10
Great customer service and nice room
Alexis
1 晚好友同遊
10/10
Imani
1 晚旅行
10/10
Nice hotel and very friendly staff. Good breakfast. The door of the fridge in our room was broken but everything else was good.