The point of going to Bonneville Hots Springs Resort and Spa is to have access to the hot springs. I was assured by the front desk that the outdoor hot tub would be working. It was not. The indoor pool and hot tub were functioning the night of our arrival, but by the next morning both were down. At first, we were told it was because of chemical treatment, then it was because of the boiler not working. The telephone in the room did not work. The television had two remote controls, but no directions. There was an eco-friendly shampoo/conditioner/body soap dispenser in the shower, but not labeled in a way that they could be identified. We waited for an hour after ordering breakfast in the cafe to be served. We spoke directly to the front desk and we were given a 10% discount.
Julie
Julie,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月11日
Andrey
Andrey,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月8日
Opening weekend stay.
The room was fairly clean, the best part was the hot tub on the deck. We did not use any of the pools as they were not fully open yet so I’m glad we got the room with the hot tub. I would suggest bringing a coffee cup as the paper cups in the room are very small Also there is a mini fridge however there is not a microwave. The restaurant looks more like a cafeteria or plain diner. The food is very expensive. The TV in the room is a nice size. Overall it was a pleasant experience especially with the mineral water hot tub. But it is a bit overpriced for the quality of service we received.
Johanna
Johanna,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月4日
New Bonneville Hot Springs
I booked the first re-opening night as we were so excited to see them open again!! We were given a Mountain View king room with a private hot tub without asking!!!!! We had a lovely stay. The spa had limited hours due to lack of staff and the restaurant food was mediocre for first night. I hate to say that, but being honest. I will return to support the business after having spent many warm nights sitting in the hot tub after a big hike or a day of skiing! Many girl days with a soak, a wrap and lunch there! It’s a beautiful place and I encourage you to give them a try!