The older gentleman at check in wouldn’t give us our rooms together or on first floor. I had booked 2 rooms, one for my husband and me and one for my daughter, son in law and their baby. We needed to be together to help with the baby. They put us on different floors. Also we needed ground level, we’re 67 and don’t do stairs well. They couldn’t accommodate. He wasn’t very helpful at all. If you book thru a 3rd party (like Hotels.com) you are treated like a second class citizen. You are only allowed certain rooms which face the street or are right off the lobby with lots of noise. Just doesn’t seem right.
Kyla
Kyla,5 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年9月17日
The food was horrible the service was same like the food. The pool water are jacuzzi hot. Very good beach.
Lina
Lina,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月17日
Amazing beachfront with excellent staff and wonderful variety of food and drinks! The buffet restaurants were excellent. We tried all standalone restaurants and we liked the Mediterranean, Italian, and Japanese restaurants. The mini jungle was a pleasant surprise with many different animals wandering the forest. Excellent entertainment crews! Will be back again very soon.
Yat Yee Sally
Yat Yee Sally,6 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年9月12日
The pools looked like they were never cleaned, the adult pool bar top had a bandaid on the counter in the same spot the whole week we were there, clearly they never clean it. The pools were so warm you couldn’t even cool off from the heat. There were so many bugs in the room from ants to cockroaches. I know it’s in the jungle but it’s just not for me. All of the buffets are open to the outdoors and not air conditioned so it was miserable to try and eat without sweating through your clothes. The alcohol is so watered down it took way too many drinks to even feel a buzz, it wasn’t worth it to even drink. I hated that there were no water bottles at the bars either.
Nicole
Nicole,6 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年9月12日
Me encantó realmente, solo agregar que necesitó mi hija servicio médico, y es bastante caro!
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月10日
Todo fue excelente, la habitación increíble
La comida muy bien, las bebidas creo que pudieran mejorar
El único detalle fue que tuve que pagar extra x un menor , pero Hotels me resolvió inmediatamente ese problema
Luis Fernando
Luis Fernando,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月9日
Hotel muy bueno, es la segunda ves que llego pero en esta ocasión mi recámara tuvo algunos imperfectos, nada grande pero si llevo tiempo arreglarlos. La comida como siempre de 10 y como que le faltó algo de ambiente nocturno.
Adrian
Adrian,3 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年9月5日
Sath
Sath,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月5日
Stephen
Stephen,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月2日
Ireneusz
Ireneusz,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月2日
We really enjoyed our stay at Iberostar Túcan. Everyone was very attentive and friendly, the food was very good, entertainment was fresh and interesting every night. We enjoyed our short stay so much that we plan to come back for a longer stay in the Fall!
Christen
Christen,3 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年9月1日
Great place for vacation
Krzysztof
Krzysztof,7 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月31日
Staff in the restaurants are great. Overall a good place to relax
Qian Tu
Qian Tu,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月26日
Beautiful, large property in a gated community, amenities did not dissapoint.
Lissette Melissa
Lissette Melissa,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月26日
Todo muy bien
Ricardo
Ricardo,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月25日
The beach inside was dirty, many plants . The bartenders are not trained for preparing drinks, this happens on 3 bars.
MARCELINO
MARCELINO,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月24日
Upgraded restaurants since our last visit. The food was great.
Damon Kason
Damon Kason,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月22日
Great experience Everyone very helpful and polite
Barbara
Barbara,7 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月20日
Roiney
Roiney,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月17日
Beautiful hotel, only thing is some waiters are not that nice
Reina
Reina,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月16日
Allan
Allan,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月13日
Thank you.we love that resort.
YURIY
YURIY,9 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月13日
The place is really big to get around be prepared to walk allot, its almost impossible to get food from the japanese restaurant.