Tuve un detalle con el check in, quisieron cobrarme un cargo de 7mil pesos porque supuestamente tenían registrado un bebe cuando yo reserve para 2 adultos y un niño de 3 años. Cuando me negué y me comunique con Expedia mágicamente mando decir la jefa de recepción que ya podíamos pasar así y nos dieron las pulseras solo que el niño se quedaría registrado como bebé. Bueno lo aceptamos porque mi hijo tiene 3 y no le vimos gran problema, fuera de ese detalle todo estuvo increible, la playa es hermosisisma y amplia, la alberca preciosa, profunda en su mayoria y limpia eso si. Las zonas de camastros tambien estan excelentes todos tienen buenas vistas, los restaurantes de especialidad tambien son muy muy buenos probamos el italiano y el texano smoked hause, este hotel es ideal para descansar, conectar con la naturaleza y disfrutar del silencio. nos agrado que las actividades en la alberca no eran tan prolongadas ni con ruido excesivo. creo que si volveria a este hotel nos encanto mucho
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 22 日
Jorge
Jorge,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 29 日
No parties or loud music after 10 pm, safe for children, great food options
Agnieszka
Agnieszka,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 24 日
The entertainment was great but still gave you time to relax and enjoy the beach/pool.
Kevin
Kevin,5 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 3 月 22 日
There was a sewage smell from behind our room and walking path
Valerie
Valerie,5 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 3 月 19 日
Rooms are a bit aged, grounds of a rain forest!
James
James,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 3 月 19 日
We were not happy with our room when we first arrived. It was old and dark and so humid even with the air on that the sheets were wet. We upgraded, for a price of course, and the new room was 100 times better and made our stay enjoyable. We are mom, daughter and 2 year old twins. We always felt safe and the girls enjoyed the kids pool and slides. The staff was awesome and is what really made the trip for us. Food was ok, the beach is beautiful but there was a lot of seaweed which we expected. Pool is very big and clean with a lot of loungers available. It’s cool to see the peacocks, monkeys and other animals at the resort.
Andrea
Andrea,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 17 日
I loved the jungle environment maintained on the property! Gives you that tropical feel! Property could use music at swim up bar area as it is somewhat removed from main pool entertainment area.
albert
albert,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 12 日
The view and food are terrific.
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 3 月 12 日
Gurpreet
Gurpreet,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 8 日
Lizzette
Lizzette,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 7 日
Lovely resort on a beautiful beach.
Jessica Heather
Jessica Heather,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 5 日
My husband and I , stayed for 7 days at the Iberostar Tucan and this was one of the best vacations that we have had at an all inclusive resort. The property is on an amazing beach , food at the restaurants was tasty and wide variety ; rooms were fine, service was great. There were non-motorize watersport offered , which we used everyday , as well as tennis court.
Entertainment provided during the day and in the evening was excellent. Spa service /massage was excellent.. Overall, a very enjoyable stay , exceeding expectations and totally worth it. We will come back again.
Monika
Monika,7 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 3 月 4 日
Yael
Yael,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 21 日
Walking the different trails to the pool area
Matthew M
Matthew M,7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 19 日
I like the jungle park
Liora
Liora,8 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 14 日
erin
erin,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 2 月 12 日
It was a beautiful property. The beach was amazing. The pool left a lot to be desired. It was a huge pool but the whole thing was 5ft deep except for a very small area where you could stand.
For a family-friendly resort, I would expect more shallow areas for kids to play and I didn't even bring my kids. I was just looking for a place to stand with my cocktail that wasn't up to my chin. There is a swim up bar but it's down a bunch of stairs and mostly in the shade.
Check-In was rough. They didn't give us any helpful information or tell us how to use the phones. They don't have room service which I would have expected a five-star resort to have.
In fact there are two times during the day where you cannot get any food because nothing is open. From 11:00 a.m. to noon and again from 5:00 p.m. to 6:00 pm. The only place to eat breakfast is buffet style at one of the two buffets and both buffets have the same things.
Wheelchair access is awful. The wheelchair barely fit through the door of her room. There were a couple of beach chairs that had wheelchair access but every time we went to the beach we had to get the beach concierge to kick out the people that were in them.
We had to walk around the entire resort to get to the pool for the wheelchair access route.
The path to access the beach is beautiful but uneven and slippery
There was no drink service on the beach or at the pool. Entertainment was okay nothing special.
Shower was awful. Went back and forth from hot to cold.
Misty
Misty,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 9 日
Peter
Peter,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 6 日
Iberostar Waves Quetzal, 4 dias em família
Hotel lindo, construído integrado à natureza, fauna e flora exuberante. No geral os funcionários do hotel são muito gentis e solícitos. Ótima comida. Praticidade do restaurante e snak bar e bares muito próximos da piscina e praia. Algumas espreguiçadeiras merecem manutenção, usei algumas quebradas. Restaurante La Hacienda com muita fila, talvez precise ser implementado sistema de reserva como o Bonsai (que infelizmente não consegui ir por indisponibilidade de horário) ou Mare Nostrun (muito bom!), funcionaria melhor. Foi uma estadia em família extremamente agradável, recomendo.