托皮卡北智選假日套房飯店 - 托佩卡

Excellent customer service!

Comfortable, clean room! Never disappointed at HIE. Check was a bit of an issue as I waited at the counter awhile for somebody to check me in. No sign saying “Will be back in a few minutes”. Somebody finally showed up.

The facilities were in good shape. The room was clean and spacious. The bed was comfortable. The breakfast was delicious and well-stocked. The pool had a bit of a moldy smell. So, we did not use that. My main complaint was with service. I checked in and gave the clerk my name. He said there were two rooms in the reservation, and I told him there was only one. He did not ask for ID or credit card. At 1:30 am I was awakened by the night clerk who came to the room saying someone from my company was checking in. I told him my name - which got a reaction - and that this was a personal stay. He said, "Oh, okay" and left - no apology. In the morning we went down to breakfast and upon returning to the room found both keys were inactivated. We had to go back down to the desk and get them reactivated - again without ID. Upon checkout, I confirmed that they had me in the room. They did. Apparently, the night clerk straightened things out - and likely deactivated our keys. An exciting story, but not the restful stay I had anticipated.

The halls and common areas had a bad odor. The room smelled dank and musty. The area seemed run down and kind of scary.

Clerk at front desk was awesome.

If you want a clean room, and a good breakfast stay as far away from here as possible! We booked the "Executive King Suite" here on Memorial Day. The rate was fairly expensive considering the location, however we have always enjoyed Holiday Inn's in the past, so we payed it. Once we checked in, we looked the room over once and noticed multiple issues. There were disgusting brown streaks in the bathtub. We had to clean the entire shower prior to being able to bathe (housekeeping's job). We also found food in almost every corner of the room. The paint was all scuffed up with black marks, and there was food in the pull out couch. We were so tired, we just cleaned the place properly, and had to lay down. The next morning we woke up for breakfast, and it was some of the worst food I've ever tried to eat. None of the food was stocked, so the options were limited. The biscuits were hard as bricks, and the rest of the food was either cereal or juice. Needless to say, I'll never stay here again, or any Holiday Inn for that matter. Very disappointed in the customer service also as the Front Desk Associate seemed to think I was bothering him when I had any questions.

Overall, I had a great stay. I arrived for a graduation during a rain storm and the hotel lost power twice while the front desk person tried their best to get everything going for everyone. Overall I thought he did a good job considering what he couldn't control. My room was clean and comfortable. I thought the bed was especially comfortable. Only issue I had was with some large spider webs in the corner of the room. Once that's taken care of it would be no complaints.

The bed was amazing. The food tasted great. My only complaint was there was a funky smell in the hallways that permeated into the room and into my clothes.

Great hotel.

Nice hotel. Nice bedding. New go to when I’m in Topeka.