We have stayed at this hotel before. This time, I requested a first floor room and, also called the evening before our stay to verify. When we arrived, our room was on the second floor. My husband has a loss of heart function which makes it almost impossible to climb stairs. We did explain this to the receptionist and she did switch our room. However, the room we got was very small with one small bed. It was very clean. We did not eat breakfast so, cannot comment on it. Overall, our stay was adequate.