My arrival was scheduled for 9:00 p.m. but then I was running late called them and told him it would be 10:00 p.m. the person was friendly when she answered and said it was no problem. because of several delays I did not arrive till 2:00 a.m. there was a small office with a friendly person inside at that time and led me to the room to check it out. I slept soundly the room was clean the place was pet friendly and I absolutely recommend this five star inn to stay at.