Hotels.com overbooked the rooms
I was asked if I could take a different room one with two queen beds and no pull out couch instead of the King bed I had booked so I could accommodate Marriott rewards members( which I was one a one time), because of the overbooking by your company
After much searching the desk staff was able to find what I had booked
It worked out but I don’t get the miss communication between your booking and hotel I was not the only person in this situation
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 25 日
Sharon
Sharon,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 12 日
Donald
Donald,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 11 日
Quite satisfied
Had a good stay. Room was clean and as expected. Had a really good spread for breakfast. There was unexpected construction happening at the hotel but it wasn't bothersome. The elevator is ridiculously slow, take the stairs.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 5 日
We checked into our room on the second floor. Things were good. Two days later we were told we had to move to another room. This room was clean but had no closet space, no hair dryer and had difficulty with the lock on the door not operating correctly when you went to leave.
Beds were comfortable and breakfast was good.
Terry
Terry,7 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 2 日
Jade
Jade,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 29 日
Jini
Jini,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 29 日
Construction limited parking
James
James,4 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 13 日
Was not informed of being under renovation. Front desk staff had no empathy.
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 7 日
younghun
younghun,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 2 日
Hotel en rénovation, matelas usés tres inconfortables.
Piscine fermée, en travaux mais pas signalée sur le site .
Vraiment déçu, nous avons payé 250€ pour la nuit , ça n'en valait pas le tiers, même la machine a glaçons était en pannes
Ca fais beaucoup pour un hôtel de ce nom ..
Je voulais écrire a Hotel.Com mais pas trouvé le contact.
Kamel
Kamel,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 26 日
Weekend get away
Location was nice and quiet. Hotel looked like they were remodeling since a lot of their parking were taken by construction container but manager was supper nice and told us were to park. Our room was the family suite for 5, we had a sofa bed with 2 queen beds, Room, bathroom, clean and spacious. We asked for extra blankets since my older son was going to sleep in the bed sofa but 2 out of the 5 blankets had stain, we did not made a big deal since we were exhausted from the beach and we checked in at 11pm. Breakfast was great. And if any one wonders yes my family and I agree if we go up to NH and Maine again we will stay in the same hotel again. We will just ask to please make sure the extra blankets are all clean.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 24 日
Don’t do it
Roaches! Parking issues! Cooling issues! Dumpy rooms. So many problem.
Joanna
Joanna,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 21 日
I have stayed at the Fairfield Inn and Suites and have enjoyed it every time I have visited Exeter. We have been very pleased with the friendliness of the staff, the cleanliness and the proximity to quite a few great restaurants and attractions. (It is only 15 minutes from the beach)! The hot breakfast selection was also very good. The only downside was that the business center was temporarily not available due to renovations this trip.
It is a good hotel at an affordable price and well with the money.
Overall, it would be my first choice if I needed a hotel in the area.
Thomas
Thomas,6 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2025 年 6 月 17 日
Dennis
Dennis,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 13 日
We were impressed when we checked in. The clerk made a mistake, and most apologetic and quick to correct it. It set a good tone for our two nights there. A good facility
William
William,2 晚好友同遊
Orbitz 真實旅客評語
10/10 好極了
2025 年 6 月 6 日
Awesom
Paul
Paul,2 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 6 月 2 日
Construction going on, so hard to rate. Parking was a total wreck that night with no spaces to park. Front desk personnel ranged from professional to not so much.
kevin
kevin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 2 日
Colleen
Colleen,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 6 月 2 日
There was construction going on in the rooms surrounding ours. ( we were not aware so that wasn’t great ) and our room was in need of updating! Pretty shabby. Poorly patched tiles in the bathroom, old phone hanging on the walls!
Also , the indoor pool was nasty green.
We paid well over $300 per night. Not at all worth it.
Cindy L.
Cindy L.,2 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 27 日
Solid choice
We enjoyed our stay. The staff was friendly and allowed an early arrival. The room was very clean. The hotel was busy and there is only one elevator.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 18 日
For a 3 night I had to ask for housekeeping and was told it was not routine. What's with that? When the room was "cleaned" they only made the bed and replaced the towels. The bathroom wasn't cleaned up, the coffee service was left a mess. The trash can was not emptied. There were people smoking right outside of the front door so everyone entering could get a nice whiff of tobacco. Overall a lousy and dirty hotel for a ridiculously high price to get a crappy room and service.
Michael
Michael,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 10 日
Thomas
Thomas,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 2 日
Great value for the money
Had a great time. The hotel was under reservations but it wasn’t a bother. Excellent staff and a pretty decent morning breakfast