Good customer service. Room was clean. I had a hold on my card for the total balance plus $100 for incidentals charge twice before I even checked in. It did not release right away. Breakfast was terrible. I was told breakfast would be available till 10:00 we went down at 9:00 and some of the pans were empty. When we asked the woman serving if she was going to refill the pans, she told us no. Stay was good otherwise.
Jennifer
Jennifer,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月12日
Craig
Craig,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月11日
Jamal
Jamal,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月21日
Joyce D
Joyce D,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月17日
Altagracia
Altagracia,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月11日
It was alright
Brian
Brian,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月27日
Not the best
There was an event going on this day and staff allowed smoking marijuana all out front by the entrance, loud music and heavy traffic until late and elevators smelled like marijuana constantly with crowds in the lobby. Rooms were clean..
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月25日
Told them the price was to high would find cheaper place after they told me price advertised on line was unavailable they went ahead and ran it through my credit card anyway without informing me at high price called holiday Inn they said they would cancel room because probably price was to high
Also contacted Capital one they are monitoring the card.
Chris
Chris,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月21日
Michelle
Michelle,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月21日
Timothy
Timothy,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月19日
NOT GOOD! NOT ADA friendly
My family and I traveled to Ohio for my aunt's funeral. I booked an ADA room. Called the hotel directly twice to confirm this. ADA room with walk/sit in shower/tub. We arrived after an 11 hour journey. The hotel did NOT have any ADA room available, they gave it away to someone who checked in before us. They placed my mother in a non complaint ADA room. She was unable to shower and I had to go purchase a toilet riser. The next day, the hotel was able to put her in a regular ADA room. Beds for all of us are very worn out. My 125 niece even sank to the bottom. The hotel allows "pool parties" All night, even after calling, the kids ran up and down the hallway. They were very loud. The hotel even allows weed vaping which stunk up the hallways and elevators. Horrible experience! Will NEVER stay at this hotel again!
Maria
Maria,4 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月18日
真實旅客
3 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月15日
Jagannath
Jagannath,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月14日
Front staff needs training
Requested ADA and was confirmed . Arrived not available. Will follow up with letter to headquarters.
Room was dusty
John
John,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月7日
Mary
Mary,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月6日
Connie
Connie,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月4日
Dan
Dan,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月1日
The room was very clean, although outdated. The area is so so. My biggest issue is that they have still not refunded my deposit after staying a week ago. I only charged $7.25 to it, and I can see they charged my card $7.25, but still have not given me my $100 back.
Faith
Faith,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月30日
Stayed the night before our flight out and the night of our return flight. Staff was very friendly. Room as nice. Experienced no noise even though it was next to the airport.