Let me start by saying that the property is well capped and the cleaning team are amazing in terms of cleaning the rooms and the grounds.
They have a bit of a design flaw in as much as the rooms have big baths but small hot water tanks so it is impossible to have a bath in anything other than Coldish water
The hotel is a bit far from anywhere so the only option you really have is to eat at the hotel which is okay but a little monotonous after a few nights.
We hired a few cars from them for half a day or a full day to explore the local attractions on our terms
They arranged this and the service was okay but the driver clearly had not been briefed and for example on Monday decided to change the sequence for no logical reason which luckily enough we spotted 20 minutes in and corrected him.
The bigger issue is that they applied charges to our bill which we were not aware of and when we queried them, they were not sure what it was and only then did they make some calls and then they had the audacity to tell us that it was nothing to do with them it was the driver despite us paying them for the driver and I’m taking a cut.
A smile a lot when things are going well but when things are not and they get caught trying to run a scam they become very emotional.
I will bill was four pages long as they itemise everything you have write down to an individual drink which is not a problem but what it means is it is easy to lose charges in there that you may not have accepted for example the e
Richard
Richard,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月23日
Joe
Joe,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月4日
Average Stay
This was an average hotel and we made it work for our visit in Hanoi. We were let off on the side of a 4 lane road to walk across a bridge with luggage to get to the hotel. This was even with using the car service. The phone was disconnected and did not work and the hot water initially did not work. However, they were able to fix the water the next day but we did not have any phone service to the front desk or anywhere else throughout our stay. The food was average and expensive compared to the family restaurants. The scooter did not have any gas or rear light when they rented it to us. We paid for a seven passenger luxury car to take us to the airport and was provided a small suv for 4 adults and the ride was very uncomfortable. The design of the bathroom has the shower between the tub and toilet so every time you showered the toilet and entire floor was wet with soap and water. The fan was on an interment timed speed which went slow and fast in intervals. Overall I would say this was an average stay for the area. The staff were friendly.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月16日
cha ung
cha ung,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月15日
Very friendly staff. Comfortable beds. Property is beautiful.
Shashank
Shashank,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月5日
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月2日
Super expérience avec Coco Island. Le personnel est aux petits soins. La chambre est très agréable, la salle de bain très propre. La location de scooter est facile et pas cher pour vadrouiller aux alentours. Je recommande
Baptiste
Baptiste,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月28日
Rowena
Rowena,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月17日
tranquilidad en estado puro
Abdellah
Abdellah,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月15日
It has pontential
The property is really nice, the pool is lovely and the rooms are great, a bit out of the way but they have bikes that you can use and it takes 15 minutes to get to tam coc. However the staff weren’t as attentive as you would expect we ask for help sorting our transfer to the hotel and they didn’t reply, we had some massages and they were not good, there was a moth in the room which is normal as you are in the jungle but they didn’t help us to get it out. Also the tv controller was not in our room when we ask they said tomorrow. Overall is a good place but the lack in detail let us down.
Maria elena
Maria elena,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月4日
A lovely stay overall. Staff is friendly and accommodating. One can walk to Tam COC in about 35 minutes. Only drawback was finicky Internet, although the staff was at pains to rectify this situation quickly.
Michael
Michael,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月18日
Rumsha
Rumsha,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月9日
Lovely…
Lovely place. Friendly staff and perfect for a few nights.
Yasmeni
Yasmeni,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月24日
Perfect stay❤️
Carla
Carla,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月12日
Yaron
Yaron,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年7月26日
AMAZING.
Jacob
Jacob,1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年7月13日
Very kind staffs.
nah
nah,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年6月13日
Super friendly staff! Room was great with the extra fans. Room was large and many windows
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年6月8日
Un petit paradis. Les chambres et le cadre sont magnifiques et très confortables. Le personnel très agréable. Ce dernier propose des excursions pour visiter les alentours. Petit-déjeuner excellent avec beaucoup de choix. Une piscine parfaitement entretenue. Des smoothies excellents que l’on peut boire immergés dans l’eau 😋 Présence d’un billard et d’un mini golf ⛳️ … bref : rapport qualité-prix excellent.
Il est possible d’y déjeuner ou dîner mais les plats à la carte sont assez chers pour une cuisine ok mais sans plus.
Seul petit bémol dans la chambre: la lumière rentre par le haut des fenêtres donc si vous êtes sensibles à la lumière le matin cela peut vous réveiller plus tôt que prévu 😌
Sinon, nous avons passé un super séjour de 4 nuits avant de repartir, c’était parfait !
We had an amazing stay here in this heaven of tranquility!
Ella
Ella,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年5月20日
Vanthy
Vanthy,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年5月9日
Robert
Robert,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年5月8日
Excellent hotel with Villa type rooms. Large rooms and bathrooms. Comfortable beds. Property is very well maintained with beautiful landscaping and refreshing pool. I highly recommend.