The highlights of the stay was your team, they had excellent customer service skills.
The hotel did not match the photo that is on your reservation site(it shows a new 4 story building, and this is actually a 3 story older one)
Robert
1 晚旅行
10/10
Brenda
2 晚家庭旅遊
8/10
Brenda
1 晚家庭旅遊
10/10
The staff was friendly. Hotel was clean.
Alma
2 晚家庭旅遊
10/10
Michelle was awesome and seems like the whole staff provided great customer service highly recommend
I was attempted to be charged a $200 incidentals fee because my address was in neighboring WV. The fee was waived but that is ridiculous. No other hotel have i stayed at locally charges any such thing. Not even in WV, i checked as a follow-up. The bathroom was not cmvery satisfactory luckily i come with my own cleaning supplies. There was a stain on the shower curtain as well as the tub. But if your just staying for a day or two your fine. The staff was pleasant.
真實旅客
1 晚商務旅行
8/10
Robert
1 晚家庭旅遊
8/10
The room was clean and comfortable. The breakfast had many options and tasted fresh.
Tracy
1 晚家庭旅遊
10/10
All employees were very friendly and helpful. The hotel was modern and clean. The pool water was cold.
Luther
1 晚家庭旅遊
6/10
The hotel was very clean and mostly modern. The bathroom could use an update and replace the old tub with a low threshold shower. The staff was very friendly. I did not like being told I had to pay a 200.00 incidental deposit upon check in. This was not disclosed on the website when I booked. And I was told it was because I lived within 80 miles of the hotel. This is unacceptable and deceptive. This needs to be disclosed on the booking sites like Hotels.cim etc. If I would have known of that charge at the time I biike. I would not have booked thia hotel. They said it would be re
released the 200.00 back to my card within 5 business days. As consumers we have a right to the amount off these fees at time of booking. I will be contacting the BBB. I was told it's becauae the local people make messes. That is discrimination.
Michelle
1 晚旅行
2/10
Absolutely disgusting pit ran by thieving hillbillies. Dirty room, trash in hallways, NO HOT WATER the ENTIRE time we were there, water leaking heavily from ceiling tiles in the hallway, hotel filled with dirty construction workers partying all night. Worst of all: I’m a 100% disabled veteran traveling with my service animal as I have been for over a decade with no issue. When checking in it clearly states I’m disabled with an animal on my reservation and I informed the front desk upon check in. The surly trashy old lady at the front desk was clearly not paying attention to me just joking with a bunch of dirty workers and didn’t care what I said. After checking out they charged me an ADDITIONAL $75 on top of the already ridiculously overpriced room rate of $129 because of a “pet fee”. When I called to ask why I was charged when traveling with my service animal, the disgusting old woman who checked me accused me of having a fake service animal and lying about being a disabled veteran then hung up on me!!!!! Never in ten years of staying at 100s of hotels with my service animal as a disabled Iraqi war veteran have I ever been treated this way. Luckily I was able to contact Holiday Inn Express corporate complaint department to lodge a formal complaint and was informed they’d be launching an investigation into the disgusting witch of a front desk manager for her horrible actions. Oh and this one horse town has literally NOTHING to eat!
Adam
1 晚旅行
10/10
Nice hotel
Chris
1 晚旅行
10/10
Nice place to stay
Donald
3 晚旅行
8/10
Cathleen
1 晚旅行
10/10
Friendly helpful clean
joe
3 晚浪漫之旅
6/10
Cassandra
1 晚旅行
8/10
Nice
Jonathan
2 晚旅行
10/10
Super friendly staff , spacious clean rooms , quite despite having almost all families and proximity to whitetail ski resort
Excellent choice for week end skiers
Sami
2 晚旅行
10/10
Such a convenient location and we were able to bring our dog. The staff was very helpful and friendly. Thank you!
Melissa
1 晚浪漫之旅
8/10
Good breakfast options and quiet, comfortable room.
Jeff Dawn
2 晚旅行
10/10
Short drive to white tail resort Al’s restaurant walking distance serves delicious food and Mc Donald as well. If that’s not enough plenty other malls and restaurants not far