Front desk staff was incredibly friendly & helpful
Karen
Karen,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 30 日
Frühstück aus Papptellern. Sonst ok.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 27 日
Worst customer service
We exclusively stay with the Hilton brand and after this experience and complete lack of customer service we will be switching to another hotel chain. First, it was clean and the typical Homewood presentation. However, breakfast was sparse and didn’t have basics like yogurt etc. our biggest issue came when the airport shuttle was 45 minutes late despite our reservation the night before. We were told several times that the Hampton was going to send their shuttle quickly. It’s the same shuttle! We waited 45 min and nearly missed our flight. With young kids and as a family of 4 with luggage uber was not a realistic option. We voiced our concerns which was “passed to the supervisor and we would hear back in a few days”. After nearly a week we called, left messages, contacted Hilton directly who merely reached out to that site. The manager Amy finally got back to us, promised a future stay and apologized. The night was never received. After 2 weeks we made contact again and was told yes the night will be given and they would give us $150 back bc of our troubles. Neither was received after a month. McDonald’s and Walmart has better customer service than Hilton!
Casey
Casey,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 25 日
Leslie
Leslie,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 24 日
Sean
Sean,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 12 日
Mauricio
Mauricio,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 3 日
James
James,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 27 日
Nice clean hotel with a great breakfast
Paula
Paula,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 24 日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 23 日
One of the nicest places we've ever stayed!
Richard
Richard,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 22 日
Perfect
roberta
roberta,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 3 日
wedding week.
we had a great stay, the room was very nice clean and just what we needed. The staff was very friendly and helpful.
JAMES
JAMES,6 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 1 日
do not stay here
cob webs in each room, temp control was intermittent, highway was so loud I could not sleep. will not stay again.
Benjamin
Benjamin,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 1 日
I had an issue with hotels.com not booking 1 of my 2 rooms. The hotel phones were down and I am still trying to get a refund. Hotels.com customer service is less than desirable. The hotel is not fully staffed and hotels.com requires a manager to speak with them. The hotel is nice but I would book directly.
Vera
Vera,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 25 日
Attendants all were great, super helpful and nice
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 23 日
Great staff and hotel
Stacy
Stacy,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 21 日
Jennifer
Jennifer,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 19 日
Very comfortable, clean, good location
Luann
Luann,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 17 日
Staff was Amazing
Stacy
Stacy,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 13 日
Overpriced for hotel condition.
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 10 日
Andrew
Andrew,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 5 日
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 4 月 30 日
We booked 2 rooms in this hotel. One room had a clogged toilet. Neither room had any shampoo and conditioner. We reported this to the front desk and all we got it we are sorry. The housekeeping didnt really care to check if they have refilled the shampoo and conditioner. Not a Hilton standard. No attention to details.