We arrive late to our destination due to our previous engagement and found that our room had been given away, and there were no rooms. The staff was very incompetent in telling us and very unprofessional just stating they were really busy and didn’t have our room because they overbooked they then proceeded to tell us that we would need to stay at another hotel down the road gave us directions And said we would have to call hotels.com to get a refund and they would compensate us for the room that was overbooked that night. It was 1 AM in the morning and after being exhausted from driving to Orlando, we then had to pack up our car and drive to another hotel, which we did not get checked in and were in our room until 2 AM in the morning. Although we were compensated for our room that they gave away to someone else the inconvenience put a damper on the trip. The staff was very unprofessional and did not answer any questions that we had concerning directions or the room or how to get refunded the two members that were on duty on Saturday evening at the Fairfield Inn near Seaworld need to have training in customer service .
Rose
Rose,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 23 日
Staff was friendly
Laurie
Laurie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 21 日
Awesome!
We have stayed here for 5 years, never anywhere else! Best stay
Ruth
Ruth,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 19 日
Timothy
Timothy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 16 日
Herminia
Herminia,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 15 日
Jose
Jose,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 15 日
Richard
Richard,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 15 日
Descent place to stay
Nice place to stay. Was a bit blindsided as I had gotten a good rate online only to find out when I got there that parking there is $20/night. Which deleted the good deal I thought I was getting. They are not located in a busy downtown area so not sure what parking is extra?
Nathan
Nathan,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 13 日
Staff is super nice. Checking in was crazy with the room card maker not working and having to be walked to our room. Once in the room it was super hot and humid. Someone put the heat on and it just felt gross. We fixed it and left for a couple hours. Once we came back we had a room key and it was nice and cold. The shower head needs to be replaced in the room we stayed in. It would have been an overall great time if the vitas hospice truck that was parked out side our window alarm didn't go off 3 time at night and once at 7:30am. Breakfast was good. Pool is super nice. Will most likely stay again in the future
Tiffany
Tiffany,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 12 日
KENNETH
KENNETH,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 9 日
David
David,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 8 日
Tara
Tara,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 9 月 4 日
james
james,7 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 3 日
Great hotel ,great location , fantastic breakfast
Carl
Carl,10 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 3 日
The 3 minute drive to SeaWorld was a great point in our decision. Also, daughter had previously stayed here over the years.