Hotel hell.we tried canceling when seen room but you we’re charging us for that.
Hotel had numerous safety violations.
Did not sleep.
I can’t believe your customer service would not work with us to find safer accommodations.
Very disappointing
真實旅客
1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 8 月 29 日
I would like to speak to someone about the horrible customer service by Jessica and experience at this hotel. I arrived late after pre-paying for a room. I explained I was traveling with dog and had been driving and was told the room had been cancelled. I asked to see the policy where if I pre-paid a room and showed up prior to checkout (7am) and wanted to sleep for a few hours that I was unable to access even though bad for- she pointed to the signs on the desk - which I read and neither said anything about this. The rep had a very condescending attitude, refused to show me the policy that allowed for cancellation after a certain time, refused drove provide me with manager number, and told me my reservation was for yesterday / bc it was for 2pm- 11am. I asked for a refund and she refused saying I had to check in by 2pm yesterday. Never provided me any policy regarding this. Everything she told me was inaccurate. The hallway in the office also smelled really bad like mildew. Horrible.
Jennifer
Jennifer,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 26 日
Stephany
Stephany,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 26 日
Limaris
Limaris,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 15 日
Floors not swept. Bathroom DIRTY
Jessica
Jessica,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 3 日
elsie
elsie,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 26 日
Brenda
Brenda,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 18 日
Jared
Jared,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 12 日
Loud party ruins hotel experience
It was horrible.. There is sign that says quiet time 11pm -7am. Full blown party with loud music in the courtyard till 1am, then loud drunks afterwards roamings around. Felt bad for the baby screaming in room next to me around that time.
Steven
Steven,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 8 日
Ana
Ana,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 8 日
Jose
Jose,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 5 日
Jennifer
Jennifer,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 4 日
Eh
The room was not bad for the price, but I picked the non-smoking room and the people next-door to me were smoking every 10 minutes so my room reeked of cigarettes, which was gross then to top it off I left my belongings in the room and once I realized it and I called, they said they already had thrown it away without contacting me or waiting for me to respond to let them know that I did leave my belongings in the room, which is kind of messed up they should give you a chance to claim your belongings not just throw it away
Jennifer
Jennifer,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 4 日
Carlena
Carlena,1 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 2 日
Joshua
Joshua,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 30 日
Convenient location
Good value for the money, convenient location, and it looks like they're in the process of renovations so it seems the rooms are going to be nicer soon.
Autumn
Autumn,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 26 日
Ubirajara
Ubirajara,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 10 日
Good
Eduardo
Eduardo,15 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 9 日
There's nothing necessarily "wrong" with this place, it's just okay.
Dan
Dan,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 8 日
No smoking room was with full of smoking smell of drugs, no shower gel or shampoo, only one towel in whole room