The hotel is amazing and the staff was a 10/10. They were so nice, helpful and attentive.…
La comida estaba horrible y el servicio igual
住宿表示有確實遵守Intertek Cristal (國際性第 3 方專業機構)和Safe Travels (世界觀光旅遊委員會)等清潔與消毒措施。
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
附近 Gran Coral Riviera Maya 高爾夫球場的入場費已包含於房價內。恕不提供前往高爾夫球場的交通服務。
兒童俱樂部的費用包含在房價內，開放時間為 09:00 - 22:00。子女於兒童俱樂部玩樂的家長恕不得離開飯店範圍。另可為打算外出的旅客提供客房內托嬰服務 (費用另計並須預約)。
住宿在前一組旅客退房後，將等待至少 24 小時才會接待下一組旅客入住相同的房間。
住宿確認有遵守Safe Travels (世界觀光旅遊委員會)和Intertek Cristal (國際性第 3 方專業機構)等清潔與消毒措施。請注意，不同國家和不同住宿的文化規範和旅客規定會有所不同，顯示的規定是由住宿業者提供。
Hotel was beautiful but staff was terrible. Ignored several times, hung up in, and long lines for food. Will not be returning.
Danielle, 6 晚旅行, 2021年05月02日
A very nice resort with beautiful pools and restaurants... when you could use them. Pools closed at 7 as did most of the bars. Only the mix bar stayed open late, and that was only until 11. Lots of friendly staff to make you feel pampered. Good as good but the drinks were not.
Thomas, 7 晚家庭旅遊, 2021年04月09日
The resort was overall nice, I've had better service at other AM owned resorts. The property looked to need some updates that they were working on as well. And not all restaurants were open everyday.
5 晚家庭旅遊, 2021年04月07日
Pretty solid resort
Candice, 3 晚好友同遊, 2021年03月11日
When we first got to the resort the view was breath taking. However check in was not that great. We didn’t know anything about the hotel
7 晚旅行, 2021年03月07日
This is an adequate resort. We found the bed comfortable, the linens clean, and air conditioning comfortable. The food is nothing special. The breakfast and lunch offerings are pretty much the same everyday. The specialty restaurants are ok. The descriptions of the food don't always match what you receive. For example, a salad that is suppose to have olives, tomatoes, and feta might come to your table with half a cherry tomato, and no olives. The crepe station offers no whip cream. You can only get ice cream between 12:00pm and 6:00pm and often they are out of advertised flavors and make no effort to replace a carton that is empty. Once the flavor is gone for the day it is gone. The ice cream offerings are only available in cone form, so don't expect ice cream sundaes. This resort has no attention to details. If they can get away with doing less, they will. For instance, they often forgot to replace washcloths and bathmats, so I found myself chasing the cleaning staff down to get these items. We have been travelling to Mexico and staying at all inclusives for nearly 20 years and this was our worst experience to date.
8 晚浪漫之旅, 2021年02月27日
The staff and food were excellent. We had an oceanfront view that was blocked by a tall concrete wall you couldn't see from a beach chair, but could from standing up. Spa on resort to expensive for not a good massage. We did a couples hot stone massage and i would not pay for that again, do the one on the beach by preferred side. Bars need to be open past 5 and pools should be open later. Would go again and possibly buy a travel package next trip.
5 晚浪漫之旅, 2021年02月22日
This was our third trip to this region during the covid-19 pandemic. We've seen what some resorts have done right and where some need some extra effort. This was a medium sized resort that didn't require much effort to get around it. And that was nice. This resort didn't appear to have enough personnel working on keeping things clean in main common areas. The resort was mostly clean except for the lobby, and immediate areas just outside of the restaurants, coffee shop. This included the tables and furniture. They were almost always dirty. Two more personnel would be able to keep it clean. The restaurants were hit or miss each night. If my meal was prepared correctly then my wife's was overcooked or undercooked. And vice versa the next night. The resort advertises "Unlimited-Luxury" for preferred club members. The only place we found that level of Margaritas was in the preferred club lounge inside the resort. At the preferred club adults only pool they served "Blackmore" tequila. That must be a less expensive house brand and not top shelf. What was done well? Room service was lightning fast. Alvaro the waiter at the preferred club adults only pool was the best we've ever had. No comparison. The food at the PCAO pool was great. The preferred club sit down breakfast ordered off the menu was absolutley fantastic. The fact that this resort took care of the onsite covid-19 testing and providing written results says alot about foresight. Well done.
7 晚浪漫之旅, 2021年02月20日
The staff at Now Jade is great and go out of their way to make sure you’re enjoying your time. Domingo - the pool waiter was the best and always made sure we were taken care of. The entertainment team was pretty amazing, their shows were by far the best we’ve seen and we’ve been to over a dozen resorts so far. Food options for breakfast are room service or buffet, lunch is snack bar or buffet. Dinner options are much better, you can choose from 5 restaurants, our favorites were Mexican, Italian, Hibachi. The waiters were all very professional and took care of us well. The hotel walls are pretty thin, we heard everything that was going on in the hallway at night, and everything the next door neighbors were doing. Housekeeping did a great job cleaning and the turn down service was a surprising touch. We had fun!
7 晚家庭旅遊, 2021年02月20日
This is our second time at this property. From the minute we arrived at the airport to the time we left the staff was amazing. Everyone goes out of their way to make everything just right. They even remembered us from 2 years ago. Amazing food, beach and entertainment. We will return
2 晚浪漫之旅, 2021年02月20日