They didnt want to honor our expedia price since they changed ownership. Made us wait till 3 for check in even though room then readyThen took 20 additional minutes to gain approval for rate and only granted when I said I wanted to cancel. No towels in our room. Clean but needs updated.
Jacquelyn
Jacquelyn,1 晚好友同遊
Expedia 真實旅客評語
2/10 不太好
2022 年 8 月 14 日
I was quoted $172.00. At check in they charged me $262.00
Julie
Julie,1 晚旅行
Travelocity 真實旅客評語
4/10 一般般
2022 年 8 月 9 日
Very disappointing stay!
The web site is very misleading! If you think your stay is comparable to any hotel/motel with housekeeping services, I can guarantee that you will be sadly disappointed! I rented an apartment suite x 1 wk that was dusty upon arrival. The majority of the front desk staff were not customer friendly and lacked hospitality skills. I was expecting per the website to have a sofa bed or rollaway bed which was not available!
I put dirty towels and a garbage bag outside my door which was there x 3 days! Totally unacceptable! I was told on 3 different occasions that my room would be tended … NEVER HAPPENED! I have come to understand that these units are individually owned and I needed to bring my own linens and paper products…I’m sure you’ll agree that this is ridiculous!
I’ve been visiting Port Clinton x 35 yrs… I will emphatically say that the Island House Hotel is not a desirable place to stay! You will not get what you think you’re willing to pay. The owner was not accommodating to my request for a discount for the total lack of service!