The receptionist was friendly, however, the attitude of the manager was unacceptable. Since we were attracted by the private on-sen inside the room on the website, we requested for such room when we made our reservation. (We are 8 persons/4 rooms) As we arrived, the receptionist tried to arrange for us, but the manager refused & asked for an surcharge with 7500Japanese Yen/per room. So we decided to give up 3 rooms with private on-sen and requested only 1 room for our friend (which celebrating their wedding anniversary) the receptionist discussed with the manager again, the unhelpful manager say no again. We don’t think it was so difficult to offer one room only. It made us disappointed.
Yin ping
Yin ping,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2018年12月29日
진짜 온천도 좋고 아저씨도 친절하시고 송영버스도 무료로 구라요시역까지 가서 너무너무 좋았어요 다다미방도 안덥고 안갑갑하고 따듯하고 넓습니다 담에 다시 돗토리 간다면 꼭 다시 가보고 싶네요