Very friendly staff a few minor issues they took care of the promptly
David
1 晚家庭旅遊
10/10
真實旅客
1 晚旅行
10/10
The weather in January in Springville can be pretty nasty, and true to form a snowstorm came through the day we arrived. The hotel was perfectly located for me to stay the night while my husband was having surgery. My king suite was excellent and the bed was extremely comfy. The complimentary breakfast offered plenty of choices. My only minor issue was they should have plowed around the hotel more often than they did, especially during a snowstorm, so customers didn't have to walk through deep snow, especially in the back of the hotel where I had to park.
Glad this hotel was there to relieve the stress of having to drive home and back in nasty weather!
Patricia
1 晚旅行
10/10
This is a well-managed and well-maintained hotel with a friendly, knowledgeable and efficient staff. The facilities are new, so while not a fancy place, it is a tip-top hotel.
Nina
1 晚浪漫之旅
10/10
The rooms are new looking and clean. Everything top notch.
真實旅客
1 晚旅行
10/10
Scott
1 晚家庭旅遊
2/10
Front desk
Rude
Khushpreet
1 晚好友同遊
10/10
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Dara
2 晚旅行
10/10
Brian
1 晚旅行
10/10
The desk staff struggled with check-in, double charged my card, were unable to reverse the charge, were unable to print out a receipt, and could not provide a name or number for me to call to get this corrected.
James
1 晚浪漫之旅
10/10
Amazing breakfast!
Donald
1 晚家庭旅遊
6/10
I had a terrible customer service experience with the front desk person before I even arrived at the hotel. Upon asking for a manager, I was told there was no manager on the premises. This was mid afternoon on a weekday. I don’t want to stay at a place that doesn’t have a manager on site to support the staff. I will never stay at this property again in Springville, NY.