I booked this hotel because it advertised air conditioning. In reality, the system is locked so rooms can only be set to 26–27 °C. That is far too warm to be considered air conditioning — it only prevents overheating.
When I complained, staff dismissed my concerns, saying the room was “not warm” and even claimed I must be “used to a different kind of air conditioning with gas.” This is nonsense: all modern AC systems use refrigerant gas and should cool to 21–24 °C.
To try to justify this, staff showed me the temperature in other rooms — and they were all stuck at the same high level. It’s not just my room; it’s the entire hotel. Despite explaining that I was sweating and couldn’t sleep, I was refused a fan, a room change, or any solution. The receptionist simply shrugged her shoulders, offered no apology, and made it clear nothing would be done.
If you expect real cooling and a comfortable night’s sleep, you will be disappointed here.
The hotel would have been fine if it wasn’t for the air conditioning issue and not being able to sleep well. It is well located and the room was spacious.