I am really not sure why you charge £100 for a damaged deposit when the room is already damaged. Marks on the walls, out of use lights, broken wardrobe, cupboards that don’t shut properly, no coffee as show on the images, mould in the bath, loose wiring and damp on the roof. Smoke alarm removed from the roof???? Please see the attachment for the images.
I also do not understand why you have quite hours as our room was next to a pub that played loud music till 4am. So paying customers are supposed to be quiet when they can’t even sleep because of the noise?
When we finally did get to sleep, we were rudely awoken by an intruder, screaming and banging on the apartment doors. Making me feel extremely unsafe as this is supposed to be a secure building. On his departure he set off the fire alarm. After 10 minutes of it going off I called the same unhappy man who said he’d sort it. This alarm went on till 9am, until I had to be sent instructions on how to turn it off.
