The room was clean and recently refurbished, with all new fixtures. The staff was friendly and there was always someone at the desk. The breakfast was a limited menu with table service, which was good.
That said, to calibrate expectations, it's an old building and there's no lift. There seemed to be some ongoing renovation, which didn't impact us but it suggest the facilities will continue to improve. The bathroom was clean and new, but there were no shelves and just a tiny sink. There is no air conditioning, but the window could be opened and there was a desk fan in the room. In summary, a good value for the money in London.