The hotel canceled our reservations and they were sold out for the night!! Terrible customer service on both the establishment side and hotels.com customer service. After an hour on the phone they refused to credit the visit and then the hotels.com representative finally said she would credit…..but I never received an email confirmation!!
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
The front desk clerk very friendly and helpful, the maids has very clean the rooms.
Highly recommended.
Gustavo
Gustavo,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月8日
Omar
Omar,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月5日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
Jesus
Jesus,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
Josie
Josie,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月23日
Adrian
Adrian,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月16日
Scott
Scott,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月15日
Nice Area
Very Convenient! Safe place to stay.
John-Stacey
John-Stacey,2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月5日
Veronica
Veronica,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月5日
Keith
Keith,5 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月5日
The staff is amazing! The hotel room I was first in was dirty. Tissues on the floor. Drops of something on the floor, there was a pubic hair on the sheets. They did upgrade me to the 3rd floor but in that room, 324, the toilet isn’t attached to the floor and it bangs up against the wall when you get up off of it. The staff was really nice and understood why I was perturbed. But the hotel needs some upgrading and cleanliness.
Mystie
Mystie,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月13日
We enjoyed our stay the room was very nice and clean had everything we needed and the breakfast was great the beds were clean and comfortable me and my grandson slept on the sofa bed and it was nice to
Horacio
Horacio,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月15日
Very comfortable and clean room. Good AC. Breakfast was excellent
Thomas
Thomas,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月1日
Good breakfast options
Lolita
Lolita,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月30日
To keep your hotel top notch replace the torn shower curtains. Torn looks cheap and dirty.
Make sure to check restrooms in lobby for refill of toilet paper. There are many employees from what I saw and the lobby restrooms were not maintained.
Roslyn
Roslyn,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月30日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年7月26日
Luis Gerardo
Luis Gerardo,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年7月25日
Quiet place and clean
Hugo
Hugo,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月22日
Alphin
Alphin,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月20日
Great!
Very comfortable.
Ernesto
Ernesto,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年7月15日
Pedro
Pedro,2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年7月8日
Needs Central A.C.
The front desk/service was nice and understanding. The hotel itself lacked air conditioning. Air conditioning is essential in South Texas. The rooms have their own small unit, but it's working extra hard to somewhat work since the halls are so hot and humid. The hotel really needs on working on putting central air conditioning throughout the hotel and this would help the rooms cool off. My family and I were just passing by. We left. We decided to drive 2 more hours to our cool house instead. The hotel knows this is an issue. They had boxes of air con. units in the hall near the elevator. I was going to add a picture, but it's not letting me upload it.