內珀維爾北奧羅拉假日飯店 - 奥羅拉

I was pleasantly surprised. Room was huge! Front desk was friendly

Very nice stay. Room was clean and comfortable....huge!! There were two problems. They were short-staffed in the restaurant (one person for the bar, waiting on tables and cooking). I had a few ants in my bathroom. Told front desk and hopefully it was taken care of while I was out today.

I’ve stayed at hotel before. Good service in an easy location. The hotel is staring to feel a bit shabby. Carpet needs attention either cleaned or replaced. Chicago winter most likely. Cleanliness of room was good and cleaning staff attentive. Comfortably bed and linens. The room is showing age. TV could be larger. Small for room size. I let staff know about damaged light shade that needed to be replaced. I like the wall art but there was nothing on the walls I was actually facing from chair or bed. Hoping they are planning a freshening up in near future.

We had paid for a non smoking room. The room even had the non smoking sign on it. We came back from dinner and it smelled of smoke. Especially the bathroom. To be honest we did not complain until morning. I had to be at the hospital at 5:30 am and I just wanted to sleep. Bed was comfortable and nice place if it weren’t for the cigarette smell. Very close to the hospital!

If this were my hotel, I’d be embarrassed to call it a Holiday Inn!!!! Check-in was painless. Got into our room and searched every drawer for a menu. Had to go back downstairs to get a menu. While opening every drawer, we discovered something sticky on the edge of each dresser drawer. We quickly ordered room service. 1.5 hours later our food came. We ordered chicken quesadillas, blt wrap and mini sliders. (All foods that don’t take that long to make!) My sliders were so dry, they tasted like hockey pucks!!!! As I was handing my children their food, I stepped on something lumpy, it was a bottle cap. Clearly our room wasn’t vacuumed well. I went to the bathroom to wash my hands and found a used washcloth (complete with pubes) hanging over the shower curtain rod!!!!! I called the front desk - no one answered! Called again, was told they’d take 25% off our stay. By the time we finished eating there was no time to swim! We tucked ourselves in for the night. I woke up at midnight dripping with sweat. It was so god blessed hot in our room. The thermostat would never turn down the heat. In the morning we went down to the restaurant to get breakfast, we had eaten there many times in the past and was looking forward to ordering biscuits and gravy. We found out they only have a buffet. $7.95 per person unless your room came with it as part of a deal. I’ve had better continental breakfasts at Motel 6’s! Found a hair in our food! WILL NEVER STAY THERE AGAIN!!!!!!!!!!