When I booked the hotel I booked a king bed in a room with a bathtub. At check in I was told there was a bathtub in our room. There was not. When I called the front desk, they said only the rooms with 2 queen beds had a tub. They did nothing to accommodate us, offer any solution or anything. That is poor customer service not to mention misrepresentation by my reservation on Hotels.com
Jeff
Jeff,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月28日
tracy
tracy,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月27日
john
john,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月27日
I paid for breakfast for my daughter and I .
after talking to chef, everything was cooked for breakfast has cross contamination w pork. and We do not pork.
raj
raj,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月21日
Anthony
Anthony,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月10日
Staff was awesome, rooms not so much. Our room came with a broken tv and no pressure in the sink. Also don’t pay for breakfast, we went down at around 7:30 am and there was barely any food left
Kailey
Kailey,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月7日
Francis
Francis,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月2日
Kannan
Kannan,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
Kimberly
Kimberly,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月17日
Duane
Duane,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月16日
HORRIBLE
Checked in like normal, I was in town for my company holiday party so I went to it and did not come back to the hotel till about 1:30am, when we walked in no one was at the desk, we went to our room and the keys we were given on arrival did not work. I went back downstairs and waited there for about 10 mins yelling hello hoping someone would help. I looked all around and no one was around. I went back up and got my friend and she also came down to look around with me and yell. Eventually we when behind the counter and saw a note with my name that said I never checked in when that was wrong. 30 mins later someone just walks down and we were upset it’s past 2am and we can’t get into the room we paid for. Someone finally comes down and acts like she wasn’t missing for an hour. And starts blaming me that I never paid a deposit that I never checked and that’s why they don’t work. Also asked me why I never called that I was going to check in late? We were already checked in why would I need to tell you? She has also lied saying she had just been down there when that was false. She tried to tell me I had been staying in that room for 4 days when I had checked in today. It was ridiculous experience and felt unsafe and will be reaching out to managements.
tiffany
tiffany,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Dune
Dune,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
Demond
Demond,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月14日
Minsun
Minsun,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月28日
William
William,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年11月15日
Not satisfied
I need some kind of refund. There were lady bugs in the room especially at night. I found it very difficult to stay in the room. I told the hotel staff about it and they promised to do something about it but they did not. I stayed for 3 nights, there were ladybugs on my bed as well. Very uncomfortable stay
Shirley
Shirley,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月9日
Tom
Tom,1 晚旅行
Orbitz 真實旅客評語
10/10 好極了
2024年11月9日
The front desk staff were fantastic!
Jerrod Martin
Jerrod Martin,1 晚浪漫之旅
Travelocity 真實旅客評語
10/10 好極了
2024年11月8日
Laura
Laura,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月4日
Irwinna
Irwinna,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月4日
Great everything. Little disappointed the bar was not in service.