Where do I even begin. I booked this hotel for a quick getaway for my sons birthday. Once I arrived, I was greeted upon entry like " just to let you know, our elevator is broke and we have no rooms on the 1st or 2nd floor, if that's going to be a problem I can cancel your reservation right now" I said.. oh, ok. Well hello, how are you? I told him that I didn't have a issue with stairs and really no time to search for another hotel being that we wouldn't be in town long.(oh, then he said they couldn't find my booking in the system in which I paid in advance before arriving)
On hotels.com (which I use often) did not indicate that there was a $100 incidental fee, only the $25 for pets. I attempted go show the employee it stated no fee.. . He became combative again. I drove 6hr, no one is trying to argue. Anywho, I'm not sure if it was because I'm African American to why he was so fiery. But I'd never stay there again. Urine in the stairs, mold on the ceiling of the room. I didn't see anyone else in the area that looked like ME, never again!