During my stay, I came back to my room after being out all day to find that a leak developed from the ceiling in my closet, creating a large puddle on the floor. I tried to contact the front desk as well as maintenance to no avail. I went to the desk and when the person finally showed up, she did not take it seriously. She actually offered me a discount for that night if I still wanted to stay in that room! I refused and she booked me a new room, that when I went to go in and it was already occupied! I eventually was given another room, in which the ac/heading unit would not adjust it turn off. I will not be staying here again.
TJ
TJ,5 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 10 月 16 日
Galley kitchen in room bully equipped. Bathroom door didn't fully close.
Desktop PC in lobby convenient. Clipboard food area for room necessities good.
Sotirios
Sotirios,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 10 月 16 日
Leslie
Leslie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 10 月 14 日
The room was very spacious, and clean. Everything worked and seemed brand new! I would stay again!
Amy
Amy,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 10 月 14 日
The instructions for the shuttle were slightly confusing, i was given a wrong place to wait for the shuttle and the shuttle driver didn't make an effort to ask if I'm waiting for the transportation to the hotel either.
The room was big and clean, the stuff was OK. The small disappointment was the lack of the normal coffee in the room, the only available option was a decaf. It felt like the hotel is pushing me to purchase the coffee in the lobby vendor shop, vs. providing a complimentary coffee in the room.
Anastasya
Anastasya,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 10 月 6 日
Lynn
Lynn,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 10 月 5 日
Mark
Mark,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 22 日
Kate
Kate,3 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 9 月 19 日
Stephanie
Stephanie,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 9 月 18 日
Nightmare
Tub was rusted, looked like someone used the tub as a toilet. Door latch broken. A/C smelled like it was chain smoking cigarettes. Floor was sticky. And lastly, we asked for an extra towel and were told only two towels per room then all extra towels were being washed but gave me an extra hand towel.
Todd
Todd,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 9 月 15 日
Williams
Williams,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 9 月 14 日
First and last time
Unfortunately we stayed here this weekend for a family trip to go to Six Flags and The Big E. The staff, I will say, were friendly when spoken to. However, I rented a suite for my family and the pull out bed from the couch was absolutely terrible and was basically like sleeping on springs and poles, so she ended up in our room the second night (as this is a 1 bedroom suite). The room we were given was handicap accessible. It was extremely outdated and smelled terrible. To add to this, we planned a hotel that had an indoor pool since mg daughter loves that part of family trips and they pool is down until “unknown date.”
We have never stayed at this hotel or chain of hotel before and it will absolutely be our last time. I do not recommend after my personal experience for the price. Does not deserve to be in the 8 star range unfortunately