我是否可以免費取消秘密奧拉科蘇梅爾 - 僅供成人入住 - 全包式的預訂並收到全額退款？

可以，秘密奧拉科蘇梅爾 - 僅供成人入住 - 全包式在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

秘密奧拉科蘇梅爾 - 僅供成人入住 - 全包式是否有游泳池？

是的，住宿提供3 座室外游泳池。

秘密奧拉科蘇梅爾 - 僅供成人入住 - 全包式是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物，但可以攜帶服務性動物。

秘密奧拉科蘇梅爾 - 僅供成人入住 - 全包式是否提供停車位？

是的，住宿提供免費自助停車和代客停車服務。

秘密奧拉科蘇梅爾 - 僅供成人入住 - 全包式入住登記和退房的時間為？

入住登記開始時間：15:00；入住登記結束時間：任何時間。提前入住需加收相關費用，且需視供應情況而定。退房時間為 12:00。延後退房需加收相關費用，且需視供應情況而定。提供快速入住和退房服務。

秘密奧拉科蘇梅爾 - 僅供成人入住 - 全包式和附近有什麼好看好玩的？

享受住宿提供活動，例如划皮艇、帆船和風浪板，或者到附設的網球場精進球技。住宿還有提供其他娛樂活動，例如健身課程、排球和瑜珈。好好做個 Spa 放鬆一下，或在附設的 3 座室外游泳池裡任選一座來游上幾回。秘密奧拉科蘇梅爾 - 僅供成人入住 - 全包式還有具備健身俱樂部和Spa 服務，以及遊戲間和花園。

秘密奧拉科蘇梅爾 - 僅供成人入住 - 全包式內部或附近是否有餐廳？

是的，此住宿附設 5 間餐廳，具有海濱用餐環境、國際料理和海景。

秘密奧拉科蘇梅爾 - 僅供成人入住 - 全包式附近的環境怎麼樣？

從秘密奧拉科蘇梅爾 - 僅供成人入住 - 全包式走路只要 5 分鐘就可以到樂園海灘，另外走 13 分鐘還可以到Mr. Sancho 的海灘俱樂部。旅客對於這間住宿位置的評價都很好。

秘密奧拉科蘇梅爾 - 僅供成人入住 - 全包式住宿資訊、相片和旅客評語

Q: 秘密奧拉科蘇梅爾 - 僅供成人入住 - 全包式是否有游泳池？

是的，住宿提供3 座室外游泳池。

8/10 非常好

2025 年 10 月 22 日

Disfruté mi estadía, aunque el hotel muestra falta de mantenimiento: paredes con grietas, pintura desprendida, muebles viejos y plafones dañados. La cañería parecía tapada y los arreglos eran mal hechos. Tres días sin agua caliente, pese a reportarlo desde el inicio. Contraté habitación Preferred; me trasladaron al lounge para el check-in, donde pedí una almohada cervical (anunciada en su web como menu de almohadas), pero no tienen menú de almohadas. Prometieron buscar en Dreams, pero no ocurrió. Se solicitó cambio de habitación, pero el problema de agua caliente según era general. Para compensar, concierge Ricardo agendó hidromasaje y desayuno con mimosas, aunque enviaron el pedido equivocado y enviaron alimentos equivocados. El personal fue amable, destacando a Ricardo, Sergio y Dolores (mesera en Gohan). La comida fue regular; Bordeaux decepcionó, Gohan sobresalió. El servicio en restaurantes es lento y saturado, lo califico como malo. Preferred permite acceso a Dreams por la playa, que es excelente para relajarse y hacer esnórquel. La zona Preferred es amplia y cómoda. La habitación era grande y acogedora, aunque con detalles de mantenimiento. Un día no hicieron limpieza. Probé el tobogán de una swim-up, pero está en mal estado. En resumen, buena estancia con áreas de oportunidad; el personal mejora la experiencia.

Jorge，5 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 9 月 23 日

En general excelente, solo hubo 2 cosas que no me gustaron, al llegar nos abordaron para darnos informacion del hotel y acabaron citandonos a un desatuno para vendernos estancias de la cadena hotelera, y otra cosa fue que me preguntaon que festejabamos, es mi aniversario 30 y al llegar al cuarto habia un letrero de feliz cumpleaños con otro nombré, quedaron en corregir eso que era un detalle y sorpresa para mi esposa y nunca lo corrigieron , pero eso si la comida exquisita en todos los restaurantes

ANTONIO，4 晚旅行

Hotels.com 真實旅客評語

2/10 不太好

2025 年 8 月 21 日

JOSE ALBERTO，2 晚旅行

Hotels.com 真實旅客評語

2/10 不太好

2025 年 8 月 10 日

Believe the bad reviews

Room didn't look anything like the pics. Bathroom had stains on the wall, light fixture hanging from wires, 1/8" layer of dust, missing toiletries. Food at Oceana was worst than cafeteria food. We had to leave the resort after checking in and go to another place. Still waiting for refund.

Kim，8 晚旅行

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 8 月 1 日

Pensé que estaria peor por las reseñas que lei y afortunadamente no fue tan malo, lo que si nada que ver con otros secrets a los que he ido, en general la relacion con el precio me parece incongruente, personal amable. Comida deficiente

1 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 7 月 31 日

El servicio es excelente, los restaurantes deliciosos, vale completamente el precio. Buenisimo todo

NORMA ALEJANDRA，4 晚家庭旅遊

Expedia 真實旅客評語

4/10 一般般

2025 年 7 月 30 日

I would avoid the property; since Hyatt corporation purchased the Secerts properties the food quality and service service has gone substantially down hill, especially at this location. The building maintenance and cleanliness has maintained the old Secerts high standard. Expect upsale pressure the minute you step into the resort. Note if do plan in going to the resort, purchase the 'Perfered' guest package 'Before' arrival; after arrival its far too expensive. 2nd rent a car so you can affordable get into town. Poor service example, we went to a restaurant at 7pm when it opened, were told 45 minute wait, unless we purchased a 80 dollar bottles of 7 dollar wine, and finally were seated at 9pm, next to a bunch of loud drunk belligerent guests that should have been removed from the restaurant. Lastly, the coupon thing secrets does has gotten really useless.

Mark，4 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 30 日

Great property and location. Would recommend and stay here again!!!!!!

James，7 晚旅行

Expedia 真實旅客評語

6/10 不錯哦

2025 年 7 月 29 日

The property and location is nice. The beach access is great. The only complaint is they are too pushy to do the vacation club 90 minute “talk” they say to do it no strings and no worries if you say no but at the end of that presentation they treat you like trash because you said no to their 70k vacation package. Restaurants are always busy about an hour wait. The food is not great at the resort so if you’re looking for a great resort with good food options this is not it! Pool bars close early! There was no nightlife at this resort I will definitely go back to Cozumel but will try a different resort

Susana，5 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 28 日

Amazing vacation. Special thank

DAVID，5 晚旅行

Travelocity 真實旅客評語

4/10 一般般

2025 年 7 月 28 日

It was a ok experience the dining options were limited every day! Room service didn’t show or waited hours for it!!!! We were lied to about our free upgrade when it was time check out we had a bill that was unbelievable also there are NOT a lot of activities to do on the property I will most likely never return after my first time at a secret’s property!!!!

Tya T，4 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 28 日

Everything was nice!

shaelie brooke，4 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 28 日

Loved everything about it. Definitely recommend to friends

Hasmig，5 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 7 月 26 日

Patricia，7 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 26 日

Really impressed with resort. Pictures don’t show enough.

Richard，3 晚家庭旅遊

Expedia 真實旅客評語

6/10 不錯哦

2025 年 7 月 25 日

The beach with crystal clear water and snorkeling was perfect. The room 921 had direct view to the beach. We were staying in preferred guests room and beach area. Room was clean, however the shower handle was coming of easily when turned on and off. The room was cleaned daily, but bar was not updated every day??? Even if we called and asked to bring more water and soda and leaving couple dollars for them, nobody would respond. The food in restaurants was okay, though, i would want their (market place) to have more choices of fresh vegetables and fruits. I would say the choices of food were poor there. You need to show up to buffet right after opening because later the day the food gets stale. There are couple more restaurants for example seafood Oceania (food was okay there) another Windows (also okay), and French Bordo restaurant. This one we went our last night and next day i had food poisoning, And we didn't have a good experience with the serving personnel there. So, it seems that we liked something and we didn't. We really loved our servers from Market Place Caffe: Rosana, Kenia, Ricardo, Alberto, Gaspar and Elizabeth. Specifically Rosana and boys made my husbands birthday special by having little cupcake with candle and birthday song. And last day when i had food poisoning Rosana was making sure that i will have couple of Ginger ale cans and crackers for my road to the airport. We did appreciate this Also there was one helpful lady at the beach with walky talkie

Yelena，7 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 24 日

James，3 晚旅行

Travelocity 真實旅客評語

6/10 不錯哦

2025 年 7 月 22 日

Urge mantenimiento, muy descuidada la propiedad.

Erick，3 晚浪漫之旅

Expedia 真實旅客評語

2/10 不太好

2025 年 7 月 20 日

hotel de media estrella viejo y la habitación apestaba a humedad, reserve por 6 noches y me fui a la prima sin rembolsar me ni un pesos no vayan!!!

Salvatore，6 晚浪漫之旅

Expedia 真實旅客評語

2/10 不太好

2025 年 7 月 20 日

Disappointing Stay – Will Not Return Our stay at Secrets Aura Cozumel was extremely disappointing. Staff were consistently rude, especially when ordering food or drinks. At breakfast, I told our server Ronnie I’m allergic to lactose and asked for fruit without yogurt. He brought a plate with yogurt anyway and instead of getting a new one, he just swapped it with someone else’s plate at the table—completely careless and unhygienic. Service throughout the resort was poor, with staff often having bad attitudes and seeming annoyed by simple requests. On our second night, the resort lost power at 6 PM. We had no water or air conditioning until 2 AM. When I asked front desk supervisor Pablo for an update, he told me I had to “deal with it” and didn’t owe me any explanation—completely unprofessional. The resort clearly lacks proper training in customer service and hospitality. After this experience, I will never stay at Secrets Aura again, and I’ve lost confidence in the Hyatt brand overall—which is disappointing considering we’ve stayed at over 15 Hyatt properties in the last five years. Avoid this resort.

francisco，6 晚旅行

Expedia 真實旅客評語

6/10 不錯哦

2025 年 7 月 19 日

Property is very ran down. Pictures online were deceiving. Positives of the trip is the beach is nice and the bed was comfortable.

Brandi，5 晚家庭旅遊

Expedia 真實旅客評語

6/10 不錯哦

2025 年 7 月 15 日

The property is older. Our toilet did not flush well at all. There were no pool activities. There was no signature drinks. The food was so so. Some meals were good and others weren’t good at all.

Sareyna Camille，4 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 15 日

Very accommodating

Amber，4 晚浪漫之旅

Expedia 真實旅客評語

2/10 不太好

2025 年 7 月 15 日

Do not stay here!!!! I read bad reviews and thought people were exaggerating. They were not. My room was falling apart. They moved me after my safe, my room smelled like mold and was wet, fridge leaked, no inside lock because it was broken. It took 8 hours for them to move me after showing me a new room because they said maintenance had to check everything. Well, when i showered, it leaked all over the bathroom and the hallway by the door. I fell and then was asked if I had the shower on too high. Hours went by and they never sent maintenance or house keeping. I really hurt myself and no one checked on me. No one helped. I'd like to know how mainteance did any checking. The food is bland. Then only saving graces was a concierge named Moises that helped with the room move and when I had an eye infection. Another concierge, Ricardo was terrible and the one that did nothing for me when I fell other than sending a medic. He didn't offer to help with room service. I asked to have a manager call mutliple times and no one called. I have stayed in crappy places in my life out of necessity, but nothing has ever been this bad. I have stayed in a tent in the jungle in Costa Rica and it was far better than this place. I was not discounted for all my trouble. Nothing was done. Nothing was offered for my injury. AVOID THIS PLACE AT ALL COSTS. I will be filing a formal complaint with Hyatt and asking for them to refund my unlimited vacation club membership.

Amanda，3 晚旅行

Expedia 真實旅客評語

6/10 不錯哦

2025 年 7 月 15 日

Sebastian，1 晚旅行

Hotels.com 真實旅客評語

秘密奧拉科蘇梅爾 - 僅供成人入住 - 全包式

Secrets Aura Cozumel - Adults Only - All Inclusive

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