2/10 不太好
2025 年 7 月 19 日
Poor service, unclean and unprofessional.
Likely my worst experience at a hotel. I would give zero stars if an option.
Room that I reserved with two beds was not available; they offered two single separate rooms. I asked for a room with a single king bed as an alternative to my original reservation, and was informed there were none available. I was traveling with my elderly mother so not ideal. I was told that reservations aren’t guaranteed after 6pm; when I shared that I had messaged stating a late check-in when I made the reservation, he said that messages aren’t checked and I should have called.
When I got to my room, the walls were covered with mold. Upon returning to the lobby and stating I would not stay in a mold-infested room, I was offered a room at a different hotel. Since my mother was already tucked in her own room, again not a reasonable alternative.
It was only then that I was given a king room in spite of being informed at check-in that there were none.
The bed was uncomfortable, the sheets scratchy and the halls smelled of weed.
Sheryl
Sheryl，1 晚家庭旅遊
Hotels.com 真實旅客評語