The staff was not friendly or helpful, room was real dark, top of headboard was full of dust but the mattress was comfortable. We were given only 2 bath towels and one hand towel. Water pressure in sink was so low that hard to even wash your face. We were given 2 rooms and both had only views of a flat roof.
Air conditioning was good, will not stay at Horseshoe Hitel and Casino again.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 26 日
John
John,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 23 日
Not What It Used To Be
Room was comfortable. Hotel is need of a remodel. Getting run down after many years of use. Shower was cracked and had mildew. Toilet ran all night.
mary Beth
mary Beth,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 18 日
Angie
Angie,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 18 日
ROBERT D
ROBERT D,6 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 16 日
Jessica
Jessica,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 14 日
Time away
I got every few months for a little time away from home. Staff friendly, food service not too bad, but room and casino could use a facelift.
brian
brian,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 2 日
Nice lobby- dark hallways and elevator that overwhelmed with pot smell
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 2 日
3:02 walk to our room
The non-smoking room smelled like cigarettes and the walk to the room was so far away, I don’t know how I would survived if they didn’t have restroom places on the way to room but on the positive side I got a lot of steps in.
Corkishia
Corkishia,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 30 日
Just don't go.
Service very unfriendly. Bellman was the worst I have ever encountered. I will never go back.
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 29 日
Julie
Julie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 27 日
Shauna
Shauna,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 27 日
Heidi
Heidi,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 27 日
Not happy camper
We were on the third floor and almost the furtherest room from the elevator. Too far to walk for sure. I think they should fill up rooms starting at the elevator. I know there were several rooms that were empty that they could have put us in that wasn't so far away. ALSO, on the way to our room that was a section that smell awful with a sewage smell. Every time we went through there it smelled terrible. I don't think I will plan to stay at this casino in the future. Too many other ones to choose from that probably do not need so much updating. This hotel was too dark and you could definitely tell that it was old.
真實旅客
2 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 22 日
Chimere
Chimere,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 21 日
Blood on sheets and pillows
There was blood all over the sheets on one side of the bed. I noticed the blood on my second morning. I slept on one side of the bed so I pulled down the sheets on the side I was sleeping on. My niece stayed the night in my room and slept on that side of the bed. She didn’t pull the sheets because there was an extra comforter on the bed that she used. I noticed the blood when she woke up to look for her sock. When we pulled the blanket back and moved the pillows to look for her sock I saw the blood on the pillows, sheets and comforter. I would’ve never known the blood was there if my niece hadn’t stayed with me.
I mentioned my niece used an extra comforter when she stayed with me. It wasn’t the comforter that I was sleeping under. This comforter along with two pillows and sheets were left in my room after I checked in, dropped off my luggage, and left the room. I came back that night to find these items on the bed. I didn’t request additional bedding but somehow they were placed in the room. The front desk had no knowledge of who or why someone entered the room to deliver additional bedding. They also couldn’t tell me why the bed was made without removing the bloody sheets and pillows.
I requested another room but they were sold out. The surrounding hotels were sold out so I stayed in that room. The sheets were changed. This was disgusting! Front desk staff Chassity tried to assist but management said I booked thru a 3rd party so I have to reach out to them.
Chimere
Chimere,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 16 日
Tunica is a Ghost Town
Tunica, in general, is a ghost of what it used to be in years past. Their giveaways and comps are almost nonexistent now. The service on the casino floors is terrible. It took me 40 minutes to get a beverage from the time i requested one. I only saw a couple of waitresses trying to serve everybody. The restaurants are only open certain days. I guess weekends are really the best time to go. The floor we stayed on smelled like marijuana. Didnt see anybody really hitting any jackpots. It would not surprise me if most of the casinos were closed in the next few years. On a good note, casino and hotel staff were pleasant and professional at all times. And the room at the Horseshoe was nice.
Kenneth
Kenneth,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 15 日
Cynthia
Cynthia,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 13 日
Nice getaway
Good clean room very comfortable will stay again
William
William,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 30 日
Had a great stay
This was my first time staying here and will not be my last great staff and comfortable rooms i did not want to leave.
Jason
Jason,1 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 30 日
Look for ANOTHER HOTEL !!! Golden Strike next door
Where do I start !! First room had bodily fluids on couch and on bathroom vanity. Next you pay $94.00 for one night ( resort fee ) this is for 1 night of WiFi. We DID NOT HAVE WIFI the whole 5 day stay. Next room the bathtub drain had not been cleaned in years !! TV’s super small and the one in bathroom did not work. I was told they are doing away with bathroom tv’s. I had to call and ask for towels, the refrigerator did not work most of the time it would get cold and then defrost. You have to show your drivers license every time you go in the casino. Even though you are staying at hotel. Plus I was called out one night leaving casino going back to my room ( the only white lady ) I was singled out and asked to show my room key !!! While others did NOT HAVE TOO !! So many issues with this stay .. Me and my husband have traveled so many places and have NEVER HAD AN EXPERIENCE LIKE THIS !!!! Terrible
Amanda
Amanda,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 25 日
Renee
Renee,3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 24 日
They Really Inconvenienced us!! And Offended us
To start off I called and asked for towels and it took 30 minutes and I had to call back Just to remind them about the towels. Then no one told us that we had to request coffee maker and coffee and there was no microwaves (They Ran Out!?) is what she told us then we waited the next day and they told us it was ( $10) extra charge and the drink machine was completely out of drinks and the machine took my money and I had to go downstairs to the desk to tell them and they let me get a drink from the gift shop and they had me waiting 10 minutes to check the cameras to Make sure I was telling the truth and I felt very Offended!! And had to tell the other guest to come down to get it because the room was in his name causing an inconvenience of me coming down the lobby.
Cortez
Cortez,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 23 日
Don’t waste your time
The bed was good, but the room had dust everywhere. The property was dated and they don’t tell you about the resort fee until you check in.